Tobias Cudger

As the Valet Supervisor at a the Westin Buckhead, I am responsible for overseeing all valet operations to ensure a flawless guest arrival and departure experience. This includes managing a team of valet attendants, coordinating vehicle flow, and maintaining high standards of customer service, safety, and professionalism. I have to lead by example, ensuring all ramp staff deliver prompt, courteous, and discreet service while upholding the hotel’s five-star reputation. To add, I must handle any guest concerns, enforce protocol for vehicle handling and key security, and work closely with other departments to provide a seamless, welcoming environment from the moment guests arrive.

• Supervised daily valet operations to ensure seamless guest service and vehicle management.
• Trained and mentored team members on best practices in parking procedures and customer interactions.
• Managed scheduling and workflow to optimize valet coverage during peak hours.
• Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
• Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
• Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
• Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
• Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.

• Supervised team of valet attendants to ensure efficient vehicle turnover and guest satisfaction.
• Coordinated parking operations during peak hours, optimizing space utilization and reducing wait times.
• Trained new staff on safety protocols and customer service standards to enhance team performance.
• Implemented streamlined check-in processes, improving guest experience and operational efficiency.
• Continuously updated knowledge of local attractions and events in order to provide informed recommendations when requested by guests.
• Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.

Provided leadership and oversight for residential life within a summer honors academy serving underrepresented youth at Morehouse College in Atlanta. Supervised and mentored residential advisors while ensuring a safe, supportive, and structured living environment for students participating in the academic program. Coordinated daily residential operations, enforced program policies, and served as a primary point of contact for student concerns and conflict resolution. Fostered a positive community atmosphere through leadership, mentorship, and engagement activities while supporting the academic and personal development of program participants.

• Led resident engagement initiatives, fostering community and enhancing student experiences.
• Mentored junior advisors, developing their skills in conflict resolution and crisis management.
• Implemented safety protocols, ensuring compliance with university regulations and promoting a secure environment.
• Facilitated workshops on personal development, empowering residents to cultivate leadership skills.

• Managed vehicle parking and retrieval for guests, ensuring prompt and courteous service.
• Assisted guests with luggage and provided information about hotel amenities and local attractions.
• Maintained cleanliness and organization of parking areas to enhance guest experience.
• Collaborated with front desk staff to coordinate vehicle arrivals and departures efficiently.

• Led sales team to achieve monthly targets through effective coaching and performance management.
• Developed and implemented strategic sales initiatives to enhance customer engagement and loyalty.
• Analyzed market trends to identify opportunities, adjusting strategies for competitive advantage.
• Trained new staff on product knowledge and sales techniques, enhancing team performance and customer service.
• Collaborated with marketing teams to align campaigns with sales initiatives, boosting revenue generation.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.