Toby Haney
Temple
Summary
Results-oriented insurance claims adjuster specializing in complex property claims exceeding $100,000. Utilizes advanced technology like Symbility to streamline processes and enhance client satisfaction. Committed to ethical standards and building collaborative relationships to facilitate smooth claim settlements.
Overview
11
11
years of professional experience
Work History
Property Field Adjuster
American Family Insurance Company
Atlanta
04.2025 - Current
CAT Adjuster
American Modern Insurance Group
12.2023 - 04.2025
- Managed and resolved complex property claims, including substantial losses exceeding $100,000, ensuring timely settlements and customer satisfaction.
- Leveraged technology, such as Symbility, to streamline claim processes, resulting in improved turnaround times for claims resolution.
- Fostered collaborative relationships to facilitate smooth claim settlements and minimize disputes, enhancing client trust and satisfaction.
- Adhere to strict ethical standards and comply with all regulatory requirements to uphold and protect policyholders' interests.
Property Claims Adjuster - Catastrophe Team (CAT)
Allstate Insurance Company
08.2021 - 08.2023
- Evaluated property damage to validate claims and confirm coverage, facilitating timely resolutions.
- Coordinated repair approvals and progress updates with contractors and service providers to streamline recovery efforts.
- Guided clients through insurance policies and claims processes to ensure clarity and understanding.
Roofing/Insurance Consultant
StormROOF Systems
Marietta
01.2019 - 05.2021
Master at Arms
United States Navy
02.2015 - 02.2019
Education
High School Diploma -
Paulding County High School
Dallas, GA12-2013
Licensed Insurance Claims Adjuster -
AdjusterPro Training Course
Skills
- Xactimate
- Insurance Regulations
- Project Management
- Process Improvement
- Operations management
- Customer Service Orientation
- Customer Relations
- Negotiation skills
- Keen Attention to Details
- Time Management Skills
- Flexibility
- Leadership & Collaboration
- People Management
- Training and Development
- Superior Communications
- Strategy implementation
- Relationship Building
- Microsoft Office Suite
- Microsoft Office Suite
Education Professional Development
- High School Diploma, Paulding County High School, Dallas, GA, 2013
- Licensed Insurance Claims Adjuster, AdjusterPro Training Course
Computer Technical Skills
- Symbility
- Xactimate
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skills Qualifications
Assist homeowners regarding property damage and roof replacement processes with superior communication skills., Review insurance policies and coverages while providing customers with detailed explanations of estimates and policies., Negotiate all aspects of roofing contracts to ensure revenue growth and development and negotiate claim settlements., Utilize effective communication strategies through various platforms to extend client reach and increase retention., Maintain detailed knowledge of policies, principles, and strategies while acquiring relevant professional development., Conduct detailed inspections of property damage and write estimates to capture the full extent of damages while displaying empathy for clients experiencing loss or other difficult situations., Consult with clients regarding price, legal requirements, and other matters to foster strong working relationships., Immediately respond to client inquiries and concerns while maintaining a positive and professional attitude., Manage records of customer interactions, transactions, comments, and complaints, enhancing database management., Led and mentored new staff while assisting with training and conceptualizing new rules and regulations., Advocate evaluations and assessments, determining areas in need of specific training to improve service feedback., Prevent and resolve disputes by arranging dialogue to determine various sources of employee conflicts., Developed process improvements to drive profitability while promoting collaboration with employees to improve efficiency., Promote customer safety by following established standard operating procedures and complying with safety protocols., Conduct training and development to improve the productivity and performance of employees.
Core Expertise
- Leadership & Collaboration
- Customer Service Orientation
- Superior Communications
- People Management
- Project Management
- Sales & Marketing
- Keen Attention to Details
- Strategy Development & Implementation
- Flexibility & Adaptability
- Time Management Skills
- Relationship Building
- Process Improvement
- Regulatory Compliance
Timeline
Property Field Adjuster
American Family Insurance Company
04.2025 - Current
CAT Adjuster
American Modern Insurance Group
12.2023 - 04.2025
Property Claims Adjuster - Catastrophe Team (CAT)
Allstate Insurance Company
08.2021 - 08.2023
Roofing/Insurance Consultant
StormROOF Systems
01.2019 - 05.2021
Master at Arms
United States Navy
02.2015 - 02.2019
High School Diploma -
Paulding County High School
Licensed Insurance Claims Adjuster -
AdjusterPro Training Course