Summary
Overview
Work History
Education
Skills
Timeline
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Toccara Smith

Macon

Summary

Certified Nursing Assistant offering 4 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Helpful committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.

Knowledgeable and compassionate nursing staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Geico
03.2017 - 12.2023
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Clinical Tech

Navicent Health Medical Center
10.2016 - 07.2019
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Provided excellent patient support and care to patients and families.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.

Cashier

Bibb County Board of Education
01.2013 - 09.2016
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Renaissance Academy
Macon, GA
06.2002

Skills

  • Patient personal care
  • Infection control
  • Communications and behavior
  • Environment control
  • Safety and rehabilitations
  • Team player
  • Good customer serviced

Timeline

Customer Service Representative

Geico
03.2017 - 12.2023

Clinical Tech

Navicent Health Medical Center
10.2016 - 07.2019

Cashier

Bibb County Board of Education
01.2013 - 09.2016

High School Diploma -

Renaissance Academy

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Toccara Smith