TODD K. MITCHELL
Alpharetta
Summary
Results driven Operations Executive with 20+ years of multi-unit leadership experience in healthcare management. Expert in driving operational excellence, revenue growth, and organizational transformation across complex healthcare portfolios. Demonstrated track record of implementing strategic KPI initiatives that deliver measurable EBITDA improvements, successful M&A integrations, and talent development.
Overview
27
27
years of professional experience
Work History
Senior Vice President of Operations
Southern Dental Alliance
12.2021 - Current
- Responsibilities include all General Dentistry and Ortho Operations with revenue more than $50 Million Dollars.
- Provide Leadership to over 60 Doctors within the Organization.
- Established Operational changes that resulted in significant Year over Year growth in Revenue and EBITDA for 3 consecutive years.
- Initiated changes within the organization to improve 10 negative EBITDA Offices to zero negative EBITDA clinics and moved the Organization to a ready for growth position.
- Integrated KPI’s that improved Clinical and Operational results.
- Initiated processes to improve growth in new patients and retain existing patients.
- Improved staffing and retention.
- Successfully completed M&A of three practices.
- Developed Internal Talent to achieve higher performance levels and growth.
Regional Manager
Dental Care Alliance
03.2020 - 12.2021
- Oversaw the Operations of up to 12 offices in Georgia.
- Led Post COVID Re-Opening of offices.
- Improved Provider Days to Pre-COVID levels.
- Expanded Accelerated Hygiene from 4 to 12 offices.
- Improved Call Answer rates to surpass company target.
- Achieved Positive Revenue and EBITDA results vs 2019 during 3rd and 4th Quarter.
- Achieved Positive Revenue and EBITDA results vs budget January through Sept 2021.
- Integrated Private Practice to Dental Care Alliance Ownership.
VP of Operations
Benevis, formerly known as Kool Smiles
05.2012 - 11.2019
- Oversaw the operations of offices in 5 states (CT, DC, MA, MD and VA).
- Supervised up to 6 multi-unit manager direct reports.
- Provided leadership to over 150 doctors within the region.
- Increased revenue to the highest volume territory in the organization.
- Successfully developed internal candidates into 2 District Manager positions and 5 Area Business Leader positions.
- Successfully led re-branding of offices and incorporation of adult patients.
- Partnered with Expanded Services to launch Oral Surgery, Endodontics, General Anesthesia and Orthodontic programs.
- Oversaw the opening of 3 new offices and 1 acquisition.
- Created and launched “World Class Customer Service” Program.
District Manager
Office Depot
06.2004 - 04.2012
- Directed the operations of 14 stores in Southern Virginia and West Virginia with sales exceeding $90 Million dollars per year.
- Drove sales culture through training and development.
- Led region sales and profit improvement and was in the top 10% of the organization.
- Successfully opened 2 new stores and relocated 1 store under budget and ready to open days earlier than planned.
- Developed bench of candidates ready for promotion to Store Manager.
- Developed District Manager in training.
- Recognized as an over-achiever for the support and development of the company re-model initiative.
- Recognized year- over multiple years for leading region in sales, profit, and inventory shrinkage results.
District Manager
CVS Pharmacy
01.1999 - 01.2004
- Increased Sales by an average of 4%.
- Top 5% in customer service for two years.
- Top 10% in the company in Customer Service for the last three years.
Education
Associates Degree - Business Management
Bristol College
01-1984
Business
East Tennessee State University
01-1982
Skills
- Operations Management
- Multi-unit Leadership
- Financial Management and P&L Optimization
- Strategic Planning & Execution
- Team Development & Talent Management
- Mergers & Acquisition Integration
- Healthcare Operations
Timeline
Senior Vice President of Operations
Southern Dental Alliance
12.2021 - Current
Regional Manager
Dental Care Alliance
03.2020 - 12.2021
VP of Operations
Benevis, formerly known as Kool Smiles
05.2012 - 11.2019
District Manager
Office Depot
06.2004 - 04.2012
District Manager
CVS Pharmacy
01.1999 - 01.2004
Associates Degree - Business Management
Bristol College
Business
East Tennessee State University