Toia Benjamin
Ludowici
Summary
Highly motivated and customer-oriented high school graduate seeking to leverage work experience in customer service roles to contribute to a dynamic team in a customer-focused organization. Eager to develop skills, provide exceptional service, and grow both personally and professionally.
Overview
3
3
years of professional experience
Work History
SALES ASSOCIATE
Food Lion
05.2024 - Current
- In my current role, I consistently deliver exceptional customer service by warmly greeting and assisting customers and ensuring a pleasant and memorable experience.
- Handling cash transactions with integrity, I operate the point-of-sale system and maintain accurate cash register balances.
- I am able to answer customer questions and assist them with navigating around the store. My other duties include checking I.D. for age-restricted items.
- Taking pride in my work, I maintain a clean and organized work area, contributing to an inviting atmosphere for both customers and colleagues.
- Follow proper procedures for bagging merchandise and moving large or heavy items.
CUSTOMER SERVICE REPRESENTATIVE
Clear Harbor Call Center
03.2022 - 06.2022
- In my previous role, I provided exceptional assistance to customers over the phone, addressing their queries, concerns, providing product information, and resolving issues.
- Exercised basic computer skills.
- Ensured a positive and satisfactory customer experience.
- By exceeding performance targets, such as call handling time and customer satisfaction metrics, I consistently demonstrated my commitment to delivering high-quality service.
- Actively participating in training sessions allowed me to enhance my product knowledge and customer service skills, ensuring that I could provide knowledgeable and effective support
- Collaborating with team members and supervisors, to improve processes and enhance the overall customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School - Business Studies
Convent High School
08.2021
Skills
- Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adaptability
- Problem Solving
- Detail-oriented
- Fluent in French Creole
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
Timeline
SALES ASSOCIATE
Food Lion
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Clear Harbor Call Center
03.2022 - 06.2022
High School - Business Studies
Convent High School
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