Javier Adams
Dallas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Big Dan’s Car Wash
Hiram
11.2024 - Current
- Performed additional duties as assigned by management team.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Order Filler
Hollingsworth Logistics
Marietta
02.2023 - 06.2023
- Regularly checked expiration dates on products in stock to ensure freshness.
- Efficiently filled orders using hand-held scanners.
- Maintained inventory records of products received and shipped in the warehouse.
- Stacked merchandise on pallets for storage in the warehouse.
- Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Operated RF scanners to accurately pick orders for customers.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Maintained cleanliness of work area at all times.
Sales Associate
Macys Department Store
Atlanta
10.2022 - 10.2022
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
Order Selector
Gordon Food Service
Lithia Springs
07.2022 - 09.2022
- Monitored expiration dates when selecting items for order fulfillment purposes.
- Participated in continuous improvement initiatives to increase efficiency.
- Checked inventory levels and restocked shelves as needed.
- Assisted other personnel in the loading and unloading process if needed.
- Provided assistance with stocking duties when necessary during peak periods.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
- Inspected product for damages or defects before placing them into containers.
- Organized stock on shelves according to predetermined sequence.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Sales Associate
Hibbett Sporting Goods
Hiram
02.2021 - 04.2021
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
Donor Center Technician
Goodwill
Hiram
10.2020 - 02.2021
- Assisted with troubleshooting technical issues that arose during collections or processing activities.
- Attended staff meetings regularly in order to stay informed about new policies or procedures.
- Collaborated with management team to identify areas for improvement within the organization.
- Unloaded trucks
- Unloaded donations from customers vehicles
- Sorted items
Restaurant Busser
Wild Crab
Hiram
06.2020 - 10.2020
- Responded promptly to customer inquiries related to menu items or services offered.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Followed up with customers regarding their satisfaction with services provided.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Ensured that all areas were properly sanitized at the end of each shift.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Provided assistance to other employees when needed during peak business hours.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
Hiram
04.2020 - 06.2020
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Supervised and trained kitchen staff on proper preparation techniques.
- Organized storage areas for efficient usage of space.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored stock levels of food items and ordered more when necessary.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
Foothills Education Charter High School
Athens, GASkills
- Customer service
- Conflict resolution
- Inventory management
- Order processing
- Team collaboration
- Problem solving
- MS office proficiency
- Sales closing
- Customer support
- Inventory control
- Problem resolution
- Problem-solving abilities
Certification
- CPR Certified
- Forklift Operator
- Stock Chaser Operator
Timeline
Customer Service Associate
Big Dan’s Car Wash
11.2024 - Current
Order Filler
Hollingsworth Logistics
02.2023 - 06.2023
Sales Associate
Macys Department Store
10.2022 - 10.2022
Order Selector
Gordon Food Service
07.2022 - 09.2022
Sales Associate
Hibbett Sporting Goods
02.2021 - 04.2021
Donor Center Technician
Goodwill
10.2020 - 02.2021
Restaurant Busser
Wild Crab
06.2020 - 10.2020
Cook
Zaxby's Chicken Fingers & Buffalo Wings
04.2020 - 06.2020
Foothills Education Charter High School