Tomeka White
Conyers
Summary
Versatile professional with strong clerical and team support skills. Expertise in scheduling meetings, managing appointments, and streamlining office operations. Consistently meets customer needs while ensuring efficient office functionality.
Overview
17
17
years of professional experience
Work History
Office Manager
KC’s 24 hour childcare
04.2025 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Manager and Teacher
Stepping Stone Academy
Conyers
04.2015 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Supervisor, Customer Service and Teacher
Kids 'R' Kids
Conyers
04.2008 - 04.2015
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Developed and implemented lesson plans based on curriculum objectives.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
Associate of Arts - Psychology
University of Phoenix
Atlanta, GA05-2014
University of Phoenix
Atlanta, GASkills
- Office management
- Customer service
- Project management
- Employee training
- Recruitment strategies
- Conflict resolution
- Problem solving
- Time management
- Scheduling
- Conflict management
- Clear oral/written communication
- Scheduling and calendar management
- Organizational skills
- Office administration
- Staff training
- Staff management
- Communication skills
Timeline
Office Manager
KC’s 24 hour childcare
04.2025 - Current
Manager and Teacher
Stepping Stone Academy
04.2015 - 04.2024
Supervisor, Customer Service and Teacher
Kids 'R' Kids
04.2008 - 04.2015
Associate of Arts - Psychology
University of Phoenix
University of Phoenix