Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tomeshia James

West Point

Summary

Dynamic professional with extensive experience at American Home Shield, excelling in procurement and customer service. Proven track record in contract negotiation and vendor management, enhancing operational efficiency. Adept at problem-solving and relationship building, ensuring high-quality service delivery and customer satisfaction. Proficient in Microsoft Office and data analysis, driving informed decision-making.

Overview

22
22
years of professional experience

Work History

Appliance Purchasing Agent

American Home Shiled
LaGrange
11.2021 - Current
  • Evaluated supplier bids to ensure competitive pricing and quality standards.
  • Managed procurement processes for materials and services essential to operations.
  • Collaborated with cross-functional teams to align purchasing strategies with business needs.
  • Negotiated contracts to secure favorable terms and conditions for the company.
  • Developed strong relationships with vendors to enhance collaboration and service quality.
  • Maintained accurate records of purchases, contracts, and supplier communications.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
  • Worked closely with accounting department to resolve any billing issues with vendors.

Cook Assistant

Community Actions
Lanett
08.2015 - 03.2025
  • Maintains a clean safe work environment by following the HACCP. Promotes healthy eating experience for the students. Assist head cook in preparing meals and trying new recipes. Completing daily paperwork as far as attendants for USDA foods.
  • Assisted in food preparation and ingredient assembly for daily meal service.
  • Maintained cleanliness of kitchen equipment and work areas throughout shifts.
  • Supported senior cooks in cooking and plating meals according to guidelines.
  • Organized inventory of food supplies and assisted with restocking as needed.

Customer Service Representative

American Home Shield
LaGrange
03.2021 - 11.2021
  • Construction position to coordinate and complete customer warranty requests. Handle customer care requests professionally, and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work orders, expediting repairs, and ensuring homeowner satisfaction.
  • Assisted customers with inquiries regarding home warranty services and coverage options.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed service requests and scheduled appointments with contractors promptly.
  • Collaborated with team members to enhance customer service delivery and satisfaction levels.
  • Educated customers on policy details, terms, and conditions clearly and patiently.
  • Followed up on pending service requests to ensure timely resolution for customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Event Specialist Operator

InterCall
West Point
12.2007 - 08.2015
  • Making sure calls are executed correctly. Answering inbound calls. Replying to customers emails. Completed daily paperwork. Placed outbound calls to customers to insure that everything was setup correctly for future conference calls.

Sales Representative

Alltel Wireless
LaGrange
05.2004 - 09.2007
  • Work in a fast-paced, intense, results-oriented environment. Selling devices, accessories, and calling plans; calling existing customers to inform them of available product or service upgrades; learning about new products; role playing to practice your sales skills; and coaching new employees.

Collections Agent

Knology Cable
West Point
03.2003 - 01.2005
  • Collect payments on past due bills. Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone.

Education

Some college - Office Management

Southern Union State Community
Valley, AL
05.2003

High school or equivalent - G.E.D

Lanett High School
Lanett, AL
05.2001

Skills

  • Microsoft Office
  • Sales
  • inventory
  • Excel
  • Filing
  • Management
  • Food preparation
  • cooking
  • Tax experience
  • Databases
  • Meal preparation
  • Office management
  • Cold calling
  • Supplier evaluation
  • Contract negotiation
  • Procurement processes
  • Purchase order management
  • Vendor management
  • Cost analysis
  • Customer service
  • Problem solving
  • Data analysis
  • Relationship building
  • Vendor engagement
  • Data organization
  • Negotiation

Additional Information

  • Tax Preparer have several years experience.
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Timeline

Appliance Purchasing Agent

American Home Shiled
11.2021 - Current

Customer Service Representative

American Home Shield
03.2021 - 11.2021

Cook Assistant

Community Actions
08.2015 - 03.2025

Event Specialist Operator

InterCall
12.2007 - 08.2015

Sales Representative

Alltel Wireless
05.2004 - 09.2007

Collections Agent

Knology Cable
03.2003 - 01.2005

Some college - Office Management

Southern Union State Community

High school or equivalent - G.E.D

Lanett High School

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Tomeshia James