Tomia Hawkins
Augusta
Summary
Dynamic and goal-oriented professional with a proven track record at Goodwill Industries, excelling in customer service and cash handling. Adept at fostering relationships to drive repeat business while maintaining store organization. Recognized for exceptional teamwork and problem-solving skills, contributing to a positive shopping experience and operational efficiency.
Overview
2019
2019
years of professional experience
Work History
Sales Associate
Goodwill Industries Store & Donation Center
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Correctional Officer
South Carolina Department Of Corrections
12.2017 - 03.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Dietary Aide
Memorial Hospital of Burlington County
11.1999 - 03.2000
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
Direct Support Professional
ResCare Residential Services
03.1998 - 08.1998
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Education
Bachelor - Criminal Justice
American InterContinental University
Chandler, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
Timeline
Correctional Officer
South Carolina Department Of Corrections
12.2017 - 03.2018
Dietary Aide
Memorial Hospital of Burlington County
11.1999 - 03.2000
Direct Support Professional
ResCare Residential Services
03.1998 - 08.1998
Sales Associate
Goodwill Industries Store & Donation Center
Bachelor - Criminal Justice
American InterContinental University
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