Tomica Brooks

Unit Clerk – Cardiac Step-Down & Intensive Care Unit (ICU)

• Provided administrative and clerical support in a high-acuity Cardiac Step-Down and ICU environment while maintaining accuracy under pressure.
• Managed physician orders, patient admissions, transfers, and discharges with exceptional attention to detail.
• Monitored cardiac telemetry communication and promptly relayed critical information to the clinical team.
• Coordinated communication among physicians, nurses, respiratory therapists, laboratory personnel, and ancillary departments to support timely patient care.
• Demonstrated outstanding organizational and multitasking skills while prioritizing urgent requests in a fast-paced critical care setting.
• Maintained accurate electronic medical records, ensuring compliance with HIPAA and hospital policies.
• Answered and directed multiple phone lines, responded to emergencies, and managed unit communications professionally and efficiently.
• Scheduled diagnostic tests, procedures, and patient transportation while ensuring continuity of care.
• Maintained unit supplies, patient charts, and departmental records with a high level of precision.
• Recognized for remaining calm, organized, and detail-oriented during medical emergencies and periods of high patient volume.
• Built strong collaborative relationships with physicians, nursing staff, leadership, patients, and families through effective communication and exceptional customer service.

Unit Clerk – Cardiac Step-Down & Intensive Care Unit (ICU)

• Provided administrative and clerical support in a high-acuity Cardiac Step-Down and ICU environment while maintaining accuracy under pressure.
• Managed physician orders, patient admissions, transfers, and discharges with exceptional attention to detail.
• Monitored cardiac telemetry communication and promptly relayed critical information to the clinical team.
• Coordinated communication among physicians, nurses, respiratory therapists, laboratory personnel, and ancillary departments to support timely patient care.
• Demonstrated outstanding organizational and multitasking skills while prioritizing urgent requests in a fast-paced critical care setting.
• Maintained accurate electronic medical records, ensuring compliance with HIPAA and hospital policies.
• Answered and directed multiple phone lines, responded to emergencies, and managed unit communications professionally and efficiently.
• Scheduled diagnostic tests, procedures, and patient transportation while ensuring continuity of care.
• Maintained unit supplies, patient charts, and departmental records with a high level of precision.
• Recognized for remaining calm, organized, and detail-oriented during medical emergencies and periods of high patient volume.
• Built strong collaborative relationships with physicians, nursing staff, leadership, patients, and families through effective communication and exceptional customer service.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.