Tommie Conner
Waynesboro
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
Waynesboro
07.2024 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Coordinated daily tasks among team members to streamline workflow and improve service speed.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed for operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured compliance with health and safety regulations in food handling.
- Monitored quality of food products to consistently meet company standards and maintain customer satisfaction.
- Ensured completeness of orders to enhance customer satisfaction and reduce order errors.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Popeyes Louisiana Chicken
Waynesboro
10.2022 - 03.2026
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Monitored employee performance and provided feedback for improvement.
- Scheduled staff shifts, considering peak times and individual availability.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Oversaw inventory levels and replenished supplies for operations.
Education
Burke County High School
Waynesboro, GASkills
Compassionate Shift Leader experienced in mentoring and developing team members to achieve goals Delivered operational improvements through effective problem-solving and a collaborative approach Focused on balancing customer, company, and employee needs while managing day-to-day operations even with other circumstances
Timeline
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
07.2024 - Current
Shift Leader
Popeyes Louisiana Chicken
10.2022 - 03.2026
Burke County High School