Toneisha Johnson
Atlanta
Summary
Detail-oriented and service-focused professional with a strong background in legal document preparation, client intake, confidential record administration, and cross-departmental collaboration. Currently pursuing an A.A.S. in Paralegal Studies to further enhance skills. Demonstrated ability to manage complex documentation, maintain compliance, and effectively support legal teams. Seeking hybrid and remote roles in Atlanta to contribute expertise in the legal field.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Delta Air Lines
02.2023 - Current
- Delivered white-glove support to 50+ high-net-worth clients daily, requiring exceptional discretion and interpersonal skills—directly transferable to legal client relations and case handling.
- Handled detailed client intake over the phone, gathering complex information to resolve issues—mirroring the precision needed for legal case file creation and management.
- Maintained client profiles with consistent accuracy across digital platforms, emphasizing strong data entry and documentation skills.
- Collaborated with 15+ departments to resolve service issues, coordinating efforts across teams and managing client expectations under pressure.
- Engaged with both domestic and international government regulatory agencies to ensure compliance with travel laws and security protocols—demonstrating an understanding of complex regulations.
- Provided new hire and return-to-work training focused on communication protocols, service escalation procedures, and conflict resolution.
- Regularly entrusted with mentoring underperforming staff, offering development coaching with an emphasis on professionalism and compliance.
- Demonstrated exceptional confidentiality in handling sensitive financial data—aligning with privacy requirements in legal practice.
Administrative Assistant (Medical)
Piedmont Atlanta Hospital
07.2019 - 02.2023
- Managed and routinely documented electronic medical records using Epic, ensuring accurate and up-to-date patient information.
- Conducted patient education, monitoring, and interventions, fostering improved patient understanding and health outcomes.
- Executed administrative tasks efficiently in a high-pressure healthcare setting, including record maintenance, appointment scheduling, and workflow management.
Education
Associate of Applied Science - Paralegal Studies
Clayton State University
Morrow, GA03.2026
Skills
- Legal Document Preparation & Review
- Client Intake & Communication
- Legal Research Legal Writing
- Confidential Information Handling
- File & Records Compliance
- Data Entry & Record Maintenance
Timeline
Customer Experience Specialist
Delta Air Lines
02.2023 - Current
Administrative Assistant (Medical)
Piedmont Atlanta Hospital
07.2019 - 02.2023
Associate of Applied Science - Paralegal Studies
Clayton State University
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