TONESHA WILLIAMS
Columbus Dermatology
COLUMBUS
1
Certification
17
years of professional experience
Dynamic professional with experience at Columbus Dermatology excelling in data management and customer service. I have the proven ability to enhance operational efficiency through meticulous data entry and effective communication. I am skilled in HIPAA compliance and relationship building by consistently delivering exceptional support and fostering strong client connections.
Work History
Scheduling Coordinator/Data Entry Clerk
3 Years 5 Months- Entered data from various sources into computer databases and spreadsheets ensuring accuracy and completeness.
- Complied with data integrity and security policies.
- Coordinated Scheduling for multiple providers to approve appointments. Check patients in and out for appointments.
- Collaborated with team members to gather feedback on scheduling needs.
- Entered information into system and sorted data to ensure access creating reports based on all queries.
Patient Access Representative
3 Years 11 Months- Fostered strong customer relationships through effective verbal and written communication.
- Answered incoming calls promptly, ensuring efficient resolution of customer issues.
- Resolved customer complaints and assisted customers with inquiries via phone, email and in person with problem solving techniques.
- Made appointments for eye exam and assisted doctor with documentation of findings.
Claims Administrator
3 Years 7 Months- Processed claims through industry standard software, ensuring accurate record maintenance.
- Collaborated with insurance adjusters to evaluate claim validity and address disputes.
- Identified viable payers and obtained all necessary documentation to properly process claims for payment including IB, UB, medical records, and EOB when necessary.
- Reviewed customer claims for accuracy and completeness.
Front Desk Associate
5 Years 8 Months- Answered phone professionally and used proper phone greeting technique when booking rooms.
- Processed payments with accuracy using registers, credit card machines, and pos system.
- Verified identification upon check-in for security purposes according to company policy.
- Developed strong relationships with guests through attentive listening skills and effective communication.
- Managed customer feedback positively by addressing concerns in a timely manner.
Education
High School Diploma
- Some College
Skills
HIPAA Compliance
Phone
email
and computer etiquette
Administrative Assistance
Computer Proficiency
Critical thinking skills
Documentation and recordkeeping
Problem-Solving abilities
Billing and Collections processing
Microsoft word and excel expertise
Records Management
Verbal Communication Skills
Claims Processing expertise
Customer Service and Support
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Scheduling Coordinator/Data Entry Clerk
Columbus Dermatology
11.2022 - 04.2026Read More
Patient Access Representative
Direct Optical Center
10.2018 - 09.2022Read More
Claims Administrator
Sojourner Hospital
01.2015 - 08.2018Read More
Front Desk Associate
Best Western Inn & Suites
05.2009 - 01.2015Read More
Strayer University
from Some College
Read More
Central High School
High School Diploma
Read More