Toni CHATMAN
East Dublin
Summary
Organized and driven administrative professional with more than five years of experience. Seeking an opportunity to grow within a fast-paced company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Client Service Representative
09.2020 - Current
- Paychex
- Support clients by calls/emails to process payroll and tax information for clients in multiple states
- Maintain knowledge of wage and tax law
- Handle all HR-related tasks including escalations.
Claims and Appeal Specialist
Humana
07.2018 - 08.2020
- Research, resolve, and process claims
- Authorize payments to obtain zero balances.
Customer Service Specialist
Crescent Bank
12.2017 - 06.2018
- Take incoming calls and make outgoing calls to customers
- Take payments, file correspondence, and make payment arrangements.
Education
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, La05.2017
Skills
- Time management
- Leadership
- Client relationship building
- Accounts payable
- Data analysis
- LEADERSHIP
- Experience with coaching and mentoring teams of up to 18
- Employees
- Customer Support
- Establishing Contacts
- Information Updates
- Provider Relations
- Database Management
- Service Recommendations
- Territory Assignments
Timeline
Client Service Representative
09.2020 - Current
Claims and Appeal Specialist
Humana
07.2018 - 08.2020
Customer Service Specialist
Crescent Bank
12.2017 - 06.2018
High School Diploma -
Scotlandville Magnet High School
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA