Toni Jones
184 Walthall Rd Jackson
Summary
Assisted in managing branch operations to enhance sales and customer satisfaction. Supported team development to foster a collaborative work environment. Contributed to the execution of strategic plans aimed at improving customer loyalty.
Overview
30
30
years of professional experience
Work History
BRANCH SERVICE MANAGER
AMERIS BANK
02.2015 - Current
- Directed daily branch operations, empowering team to surpass sales targets.
- Directed daily operations encompassing cash management, opening and closing procedures, and account maintenance.
- Fostered employee morale to enhance retention and elevate customer satisfaction.
- Oversaw daily communication operations to ensure seamless information flow.
Teller Operations Manager
BANK OF AMERICA
10.1995 - 11.2014
- Maintained knowledge of current banking products, services, regulations, policies and procedures.
- Delegated tasks to branch employees, monitored performance and provided feedback on a regular basis.
- Assisted customers with opening new accounts including savings accounts, checking accounts, certificates of deposit.
- Analyzed daily transaction reports to ensure accuracy and compliance with banking regulations.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
Skills
- Customer relationships
- Coaching and mentoring
- Operations management
- Sales development
- Decision-making
- Excellent work ethic
- Staff supervision
Timeline
BRANCH SERVICE MANAGER
AMERIS BANK
02.2015 - Current
Teller Operations Manager
BANK OF AMERICA
10.1995 - 11.2014