Toni Jones
184 Walthall Rd Jackson
Summary
Assisted in managing branch operations to enhance sales and customer satisfaction. Supported team development to foster a collaborative work environment. Contributed to the execution of strategic plans aimed at improving customer loyalty.
Overview
30
30
years of professional experience
Work History
BRANCH SERVICE MANAGER
AMERIS BANK
McDonough, GA
02.2015 - Current
- Directed daily branch operations, empowering team to surpass sales targets.
- Directed daily operations encompassing cash management, opening and closing procedures, and account maintenance.
- Fostered employee morale to enhance retention and elevate customer satisfaction.
- Oversaw daily communication operations to ensure seamless information flow.
Teller Operations Manager
BANK OF AMERICA
10.1995 - 11.2014
- Maintained knowledge of current banking products, services, regulations, policies and procedures.
- Delegated tasks to branch employees, monitored performance and provided feedback on a regular basis.
- Assisted customers with opening new accounts including savings accounts, checking accounts, certificates of deposit.
- Analyzed daily transaction reports to ensure accuracy and compliance with banking regulations.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
Skills
- Customer relationships
- Coaching and mentoring
- Operations management
- Sales development
- Decision-making
- Excellent work ethic
- Staff supervision
Timeline
BRANCH SERVICE MANAGER
AMERIS BANK
02.2015 - Current
Teller Operations Manager
BANK OF AMERICA
10.1995 - 11.2014