Toni McNeary
Athens
Summary
Dynamic and results-oriented professional with extensive experience handling complex caseloads and providing comprehensive support to diverse clients. Eager to contribute to the University of Georgia's Department of Health Policy & Management by leveraging expertise in assessing client needs and developing tailored action plans that drive positive outcomes, supported by strong communication and problem-solving skills in fast-paced environments. Proven ability to collaborate effectively with teams and adapt to evolving challenges, ensuring smooth service delivery. Dedicated to excellence in client assessment, resource coordination, and crisis intervention, consistently aiming for impactful results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Case Manager
PruittHealth Home First
06.2022 - Current
- Completes quarterly homes visits and quarterly PCP visits with all requirements for each completed member.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Completes all new admission paperwork for signed forms and in-home assessments.
- Participates in team meetings with Medical Director each week and presents all new admits, annual assessments, hospitalizations, Home Health admits and discharges, repeat variances.
- Executed daily tasks under great time management.
- Reevaluates member needs for service, level of service and evaluates service effectiveness.
- Is available for on-call rotation as designated by CMS referrals.
- Completes variances at any given time when a care path goal is not met. Must list the variance plan of actions and must have follow up to resolution or a repeat variance with a new plan outlined.
- Calls Members and Clients monthly and does home visits quarterly.
- Managed caseload over 80 members and clients.
- Familiarized with SOURCE and CCSP waiver programs with DFCS.
- Builds Rapport with clients while giving great customer services to all clients.
- Facilitated communication between clients, families, and healthcare providers to ensure seamless service delivery.
Online Grocery Associate
Walmart
05.2018 - 09.2023
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Increased customer satisfaction by resolving out of stock or out of date issues.
- Responded to customer issues and resolved complaints by leveraging expert customer service knowledge.
- Executed daily tasks under great time management.
- Collaborated as a team to get orders done, out and efficiently.
- Trained new associates on operational procedures, promoting adherence to company policies and best practices.
CAP Team 1 Associate
Walmart
05.2017 - 05.2018
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve issues.
- Tracked production and quality control systems to proactively identify deficiencies.
- Greeted customers and directed to requested products.
Bakery Department Manager
Walmart
04.2015 - 05.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Led and developed management team of 8.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Customer Service Associate
Walmart
06.2003 - 04.2015
- Managed customer relations and customer service through daily communication and interaction.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Associate of Applied Science - Social Work
Athens Technical College
Athens, GA07.2020
Bachelor of Arts and Science - Psychology with specialized in Counseling
Piedmont University
Demorest, GA05.2022
Skills
- Attentive listening
- Keen awareness of details
- Client support
- Data analysis
- Empathy
- Intervention planning and execution
- Relationship development
- Problem-solving
- Case documentation
- Relationship building
- Positive attitude
- Documentation proficiency
Accomplishments
- Two-time 1st Shift Associate of the Month
- Online Grocery Shopper of the Month
- Pruitthealth Home First- Athens – Partner of the Month
- Supervised team of 8 staff members.
- Documented and resolved a client’s mental crisis, leading to an improvement in their mental health.
Certification
- 2020-02 Mandated Reporter
- 2023-04 CITI Training Certification
- Case Manager Training Certification
Timeline
Licensed Case Manager
PruittHealth Home First
06.2022 - Current
Online Grocery Associate
Walmart
05.2018 - 09.2023
CAP Team 1 Associate
Walmart
05.2017 - 05.2018
Bakery Department Manager
Walmart
04.2015 - 05.2017
Customer Service Associate
Walmart
06.2003 - 04.2015
Bachelor of Arts and Science - Psychology with specialized in Counseling
Piedmont University
Associate of Applied Science - Social Work
Athens Technical College
Interests
Habitat for Humanity Volunteer, Social Work Intern, Boys and Girls Club of Athens, Developed Self-Care Model for Families, Food Bank Volunteer, SPSS Statistics Software, Microsoft Office, Wellsky Program, HCBS Incident Reporting, Avid Crafter