Toni Riley
Lithonia,GA
Summary
Seeking an organization that would allow one to demonstrate, grow, and develop skills needed to be successful in Human Resources and or Business Administration. Committed and dependable to getting each task done quickly, efficiently and safely, with strong skills in time management, and interpersonal relations. Organized team player with the ability to learn and adapt to a new environment. Business oriented with an entrepreneurial background who helps personal clients to enhance their individualism and appearance, and organizations to locate potential employees to benefit companies success.
Overview
18
18
years of professional experience
Work History
Master Cosmetologist & Master Barber
MSTONIDIDIT LLC
07.2006 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Maintained a high standard of cleanliness, ensuring all tools and workstations were sanitized after each appointment.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Fostered a welcoming atmosphere within the salon by engaging with clients and maintaining a positive attitude.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Contributed creatively to photoshoots for promotional materials showcasing the salon''s capabilities in cutting-edge styles and treatments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Built strong and lasting rapport with over 50 clients through consistent delivery of requested services and exceptional results.
Operations Assistant
Guaranteed Rate
06.2020 - 10.2021
- Managed day-to-day department operations with effective workflow coordination averaging 25-40 loan applicants a day.
- Contributed to development of operational procedures to improve efficiency and accuracy, for potential loan candidates.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled conditions sent from underwriting department.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Provided quick turnaround times to maintain fast-paced schedule.
- Verified Borrowers/ Appraisers information and LPs request.
Executive Transportation Coordinator
Gentry INC.
01.2015 - 03.2020
- Coordinated driver dispatch to a total of 7 chauffeurs, to accomplish daily customer requests.
- Implemented safety initiatives that significantly reduced/prevent accident rates within the fleet of vehicles over time.
- Resolved customer issues related to customer pick-up/drop-off location efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of customers by closely monitoring routes and proactively addressing potential delays.
- Performed all administrative, clerical, HR, recruiting and customer service duties including but not limited to on/off boarding, chauffeur training, filtering applications, interviewing applicants, payroll and ensuring daily operations.
Lead Medical Collections Specialist
William Scott & Associates
05.2012 - 01.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Knowledge in Microsoft Office applications and Human Resource Information HRIS, insurance guidelines including HMO/PPO Medicaid and Medicare.
- Competent use of computer systems, 10 key calculators, LiveVox, and Skip tracing.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DC06.2020
Skills
- Clear Communication, Verbal and written
- Active Listening
- Relationship building and management
- Decision-Making
- Reflective listening
- Administrative Procedures
- Employee Training
- Team player, punctual and time conscious
- Multitasker, detail oriented, confident and attentive
- Quickly adapts to new environments and changing priorities
- Diversity and Organizational Skills
- Strategic Management and Prioritization skills
Timeline
Operations Assistant
Guaranteed Rate
06.2020 - 10.2021
Executive Transportation Coordinator
Gentry INC.
01.2015 - 03.2020
Lead Medical Collections Specialist
William Scott & Associates
05.2012 - 01.2015
Master Cosmetologist & Master Barber
MSTONIDIDIT LLC
07.2006 - Current
Bachelor of Arts - Business Administration And Management
Strayer University
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