Toni Scott
Fort Valley
Summary
Results-driven Operations Manager with a proven track record in enhancing service delivery and operational efficiency. Expertise in team leadership, process improvement, and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Manager
Waffle House
Perry, GA
11.2025 - Current
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Implemented quality control measures to maintain food safety standards and enhance product consistency.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on operational procedures and safety protocols.
- Assisted in recruiting, hiring and training of team members.
- Managed daily food operations, ensuring compliance with health and safety regulations.
- Coordinated inventory management, optimizing supply levels to reduce waste.
- Trained staff on food preparation techniques and operational procedures.
- Implemented quality control measures to enhance food safety standards.
- Monitored equipment performance and coordinated maintenance schedules to prevent downtime.
- Responded to customer feedback, making adjustments to service delivery for enhanced satisfaction.
- Trained, supervised and motivated employees to enhance customer service and encourage repeat business.
- Improved food safety standards by implementing new sanitation procedures and staff training initiatives.
- Reviewed comparison reports weekly.
- Reviewed profit and loss statements monthly.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Conducted thorough quality assurance reviews of food preparation processes, maintaining the highest level of product excellence at all times.
- Enhanced customer satisfaction by fostering a team-oriented environment focused on exceptional service quality.
- Worked on the grill, assisting with food preparation to improve efficiency and customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
- Tracked food production levels, meal counts, and supply costs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
School Nutrition Manager
Peach County Board Of Education
Byron, GA
11.2022 - 11.2025
- Managed daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with manager to create strategies that enhanced sales targets and elevated customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved student and staff complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the managers, overseeing all aspects of operations
- Developed training materials and facilitated sessions for new hires on company policies and procedures to ensure compliance and efficiency
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
- Collaborated with the management team to develop and implement operational policies and procedures
- Oversaw inventory levels to ensure stock availability and reduce excess or obsolete items, contributing to operational efficiency
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Ordered products from preferred vendors to ensure that everything arrived that was needed for a successful school week
- Organized and filed all vendor receipts for accurate record-keeping. from vendors
- Facilitated weekly shift meetings to communicate updates and address team concerns.
- Assisted another manager with cutting costs showing them how they could cut costs without hurting the quality
Office Manager
Shane's Lawn and Home Services, LLC.
Fort Valley, GA
03.2020 - 11.2025
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Managed day-to-day office functions such as Taking calls from customers, scheduling appointments and estimates, resolving any customer issues or complaints
- Processed customer payments efficiently at point of sale.
- Managed office supplies
- Coordinated daily office operations, streamlining appointment scheduling, meeting coordination, and correspondence management
- Hired and mentored employees
- Cultivated professional relationships with suppliers, vendors, and contractors to ensure smooth operations
- Oversaw office budget, tracked expenses, and identified cost-saving opportunities
- Served as point of contact for building maintenance issues coordinating repairs promptly
Sales Consultant
Rainbow Cleaning Systems
Macon, GA
01.2018 - 03.2020
- Conducted cold calls to potential clients
- Delivered in-home presentations to educate clients on products and facilitate informed purchasing decisions
- Closed sales by effectively addressing customer needs and providing tailored solutions
- Provided customer service support to clients
- Completing financing and paperwork
Glass Claims Representative
GEICO
Macon, GA
06.2014 - 12.2017
- Evaluated damage assessments to determine claim validity, enhancing accuracy in decision-making processes.
- Processed glass claims efficiently, ensuring adherence to company policies and industry regulations.
- Collaborated with repair shops to expedite claim resolutions, improving customer satisfaction ratings.
- Provided training and mentorship to new staff on claims handling procedures and software systems.
- Started in ERS assisting with emergency assistance
- Cross trained in Accident tow
- Cross trained in glass claims
- Provided excellent customer service
- Filed claims
- Helped customers set up appointments with shops
Bar Manager
Yesterdaze Bar & Grill
Warner Robins, GA
02.2014 - 12.2017
- Created innovative cocktail menus, enhancing guest experience and driving sales growth.
- Trained and mentored staff on beverage preparation and customer service standards.
- Developed and implemented inventory management strategies to reduce waste.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Marketing to increase sales.
- Checked in trucks
Education
No Degree - Business Management
Georgia Military College
Milledgeville, GA06-2027
Management And Leadership Specialist - Business Management
CGTC
Bonaire08-2019
Technical Management Specialist - Business Management
CGTC
Bonaire, GA08-2019
Service Sector Management Specialist - Business Management
CGTC
Bonaire08-2019
Human Resource Management Specialist - Business Management
CGTC
Bonaire08-2019
Skills
- Operations management
- Operational efficiency
- Operations monitoring
- Customer service
- Team leadership
- Problem-solving
- Process improvement
Certification
- ServSafe Certified , Waffle House - [April 2026]
Timeline
Unit Manager
Waffle House
11.2025 - Current
School Nutrition Manager
Peach County Board Of Education
11.2022 - 11.2025
Office Manager
Shane's Lawn and Home Services, LLC.
03.2020 - 11.2025
Sales Consultant
Rainbow Cleaning Systems
01.2018 - 03.2020
Glass Claims Representative
GEICO
06.2014 - 12.2017
Bar Manager
Yesterdaze Bar & Grill
02.2014 - 12.2017
No Degree - Business Management
Georgia Military College
Management And Leadership Specialist - Business Management
CGTC
Technical Management Specialist - Business Management
CGTC
Service Sector Management Specialist - Business Management
CGTC
Human Resource Management Specialist - Business Management
CGTC