Toni Watts-Joyner
Riverdale
Summary
Results-driven professional with over 10 years in supply chain management within the consumer goods and distribution sectors. Proven track record in establishing and managing client accounts, enhancing customer satisfaction, and optimizing inventory management processes. Expertise in demand planning, strategic goal setting, and problem-solving, supported by proficiency in various software systems including AS400 and Microsoft Excel.
Overview
23
23
years of professional experience
Work History
Replenishment Analyst
Genuine Parts Company
Marietta
10.2016 - Current
- Lead weekly Inventory Planning and Replenishment Meetings with Category Management Team to discuss inbound and outbound unit fill rates and collaborate on achievements of replenishment targets.
- Manage daily order exceptions to maintain optimal replenishment levels across all stores.
- Maintain appropriate in-stock positions, and managing inventory replenishment across all stores, SKUs and turn targets.
- Coordinate replenishment and planning for Napa Auto Parts stores to optimize inventory levels.
- Collaborate with inventory planners, inventory modelers, vendors, store managers, to accomplish team goals.
- Responsible for implementing seasonal profile forecasts for seasonal SKUs.
- Execute excess inventory returns process to streamline stock management.
- Facilitate monthly division meetings to identify replenishment opportunities with District Operation Managers, Planners, and DC Operations.
Analyst Inventory Planning and Replenishment
The Home Depot
Atlanta
05.2015 - 10.2016
- Developed and implemented inventory strategies that maximize sales and inventory productivity within Supply Chain/Merchandising.
- Maintained appropriate in-stock positions, and manage inventory across both store and SKUs and turn targets.
- Collaborated with merchants, vendors, stores, transportation, distribution, and sourcing to accomplish team goals.
- Responsible for creating and managing accurate SKU forecasts, developing the inventory, and managing parameters for specific categories to execute the replenishment strategy.
- Achieved target in-stock levels and planned inventory turns.
- Built and maintained relationships with stores and field leadership to execute category strategies.
- Provided Analysis to improve inventory productivity.
- Facilitate product transitions, flow and exit strategies of seasonal categories and SKU strategies to both enter and exit season.
- Create strategies and tactics that deliver financial objectives.
VMI Analyst/ Planner
Fresh Express Inc
Morrow
03.2013 - 05.2015
- Manage inventory and ordering for key produce accounts (Wal-Mart, Food Lion, and Hannaford).
- Sales, customer forecasting and brand management with a focus on improving customer forecast accuracy and ensuring proper replenishment of inventory.
- Collaborative engagement with Sales Team, Replenishment Analysts, and Category Managers to achieve sales and service objectives.
- Collect quantitative and qualitative data to support forecasting including historical data.
- Monitor store level inventory outs/shortages, rejections, pulled product, and/or quality issues.
- Volume allocations and cost effective decisions to reduce and minimize potential dumps.
- Maintain system calendars ensuring proper day weights are up to date and accurate.
- Process promotional plans and input forecast using historical sales, market trends, and seasonality.
- Develop the appropriate post promotional analysis necessary to improve forecast accuracy.
- Proactively manage service issues, missed pick-ups, late deliveries, and/or damaged goods and communicate to the account in a timely manner and resolution.
- Monthly tracking of scorecards to measure performance levels ensuring account expectations are met.
- Primary contact and customer support.
- Order processing and managing.
- Maintain good rapport with customers internally (Production, Scheduling, Receiving, Shipping, Transportation, and Accounting Departments) and externally (DC Receiving/Warehouse, Carriers).
- Chiquita Brands International
Customer Service Planner
Fresh Express Inc
Morrow
04.2005 - 03.2013
- Managed produce accounts for national retailers, food service chains and food distributors (Burger King, Subway, McDonald's, Publix).
- Order management, creation and processing.
- Provided superior customer service through strategic and tactical execution of monitoring daily orders.
- Proactively managed any service issues, missed pick-ups, late deliveries, and/or damaged goods.
- Promoted customer adherence to order management guidelines ensuring compliance with Sales/Operations Planning Processes (SOP).
- Maintained good rapport with customers internally (Production, Scheduling, Receiving, Shipping, Transportation and Accounting Departments) and externally (Buyers, Receiving/Warehouse Carriers).
- Knowledgeable of the sales strategies for the account and proactively sell the customer on product lines targeted during the fiscal time period.
- Generated and maintained the Daily Supply Chain Action Report (DSCAR) capturing the daily external and internal order fill percentages.
- Invoiced timely and accurately.
- Knowledgeable of all product segments, product codes, tiers, and pallet configurations.
Account Management-Northeast Region Team Lead
Fresh Express Inc
Morrow
11.2003 - 04.2005
- Lead and managed the Northeast region customer service team.
- Development and training of customer service team members.
- Participated on process improvement teams to improve and/or maintain service level goals and contractual obligations.
- Met strict deadlines while ensuring that accuracy and quality standards were also met.
- Provided consistent communication and superior customer service to clients, freight carriers, and vendors concerning delivery details and pricing.
- Worked directly with customers researching charge backs and/or issuing customer credits when deemed necessary.
Education
Bachelor of Arts -
Clark Atlanta University
Atlanta, GA05-2000
Skills
- Inventory and account management
- Customer service and support
- Problem solving and time management
- Strategic planning and goal setting
- Order processing
- Vendor collaboration
- Data analysis
- Replenishment strategies
- Shipment tracking
- Interpersonal communication
Hardware Software Skills
- Microsoft Word
- Excel
- Power Point
Systems
- CAR (Centralized Automated Replenishment)
- AS400/PRMS
- EDI
- Food-Link
- I-Trade network
- Retail Link
- GRS (Global Replenishment System)
- Manhattan IO
- JD Edwards
- Power BI
Timeline
Replenishment Analyst
Genuine Parts Company
10.2016 - Current
Analyst Inventory Planning and Replenishment
The Home Depot
05.2015 - 10.2016
VMI Analyst/ Planner
Fresh Express Inc
03.2013 - 05.2015
Customer Service Planner
Fresh Express Inc
04.2005 - 03.2013
Account Management-Northeast Region Team Lead
Fresh Express Inc
11.2003 - 04.2005
Bachelor of Arts -
Clark Atlanta University