Tonia Davis
Atlanta
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in Customer Services role.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Dick Sporting Goods
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Trans World Solution Inc
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Healthcare Customer Service Representative
Arise Platform W/ MDLive
03.2023 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Maintained up-to-date knowledge of product and service changes.
Director of Childcare
The House of Nina
06.2009 - 12.2021
- Creating learning plans and programs to meet state and federal requirements and parents' expectations
- Manages the facility's finances, which includes creating and working within a budget
- Detail-orientated and organized, strong crisis management abilities, knowledge of childhood growth and development
- Enhanced childcare program quality by implementing innovative educational activities and hands-on learning experiences.
- Developed strong parent partnerships by maintaining open communication and addressing concerns promptly and professionally.
Order Processer ( Lead Team Mom)
GMSAA Youth Football
03.2019 - 11.2021
- Organized billing and invoice data prepared accounts receivable
- Excel functions and calculations to develop reports and spreadsheets
- Collaborated with community leaders for team orders
- Able to perform assigned tasks and projects within narrow timelines
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Education
Associate Degree - Business Management Associate of Applied Science Degree
Chattahoochee Technical College
Marietta, Ga12.2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Microsoft office
- Data entry proficiency
- Multitasking and organization
- Phone etiquette
Timeline
Customer Service Cashier
Dick Sporting Goods
11.2024 - Current
Healthcare Customer Service Representative
Arise Platform W/ MDLive
03.2023 - 04.2024
Customer Service Representative
Trans World Solution Inc
02.2021 - Current
Order Processer ( Lead Team Mom)
GMSAA Youth Football
03.2019 - 11.2021
Director of Childcare
The House of Nina
06.2009 - 12.2021
Associate Degree - Business Management Associate of Applied Science Degree
Chattahoochee Technical College
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