Tonia Ferrell
Newnan
Summary
With over 18 years of experience, a diligent and professional individual consistently motivates the team to surpass sales goals and achieve new levels of productivity. The commitment to excellence is evident in the ability to work collaboratively and independently, leveraging extensive knowledge of multiple lines of insurance. As a licensed Resident Agent, qualified to handle Accident and Sickness, Casualty, Life, Personal Lines, and Property Insurance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Specialist/Services
Progressive
10.2024 - Current
- Worked effectively in fast-paced environments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Positively engaged with customers and maintained professional appearance as company representative.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Claims Loss Resolution
Progressive
04.2024 - 10.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed in-depth understanding of insurance policies and procedures.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
- Maintained up-to-date knowledge of regulatory changes, ensuring company compliance and minimizing legal risks.
Sales Agent
Progressive
05.2023 - 10.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sales Agent Manager
Direct General Insurance
12.2003 - 05.2023
- Leads store sales operations, which include coordinating the sales, marketing and administrative activities of the store staff and maintaining customer satisfaction levels
- Provides regular feedback and coaching to staff members
- Meets and exceeds sales goals by selling new products, cross selling, and retaining current customers
- Receives customer payments, issues receipts, verifies daily reports of receipts for cash drawers, and ensures daily deposits are taken to the bank
- Audits key competitors in the local market area to monitor Direct General's position in its domain and suggests initiatives that could improve its standing
- Implements marketing programs and initiatives which further the Direct brand in the local market (car dealerships, local events, etc.) and builds and maintains relationships with community organizations and businesses
- Understands, promotes, and remains current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures
- Conducted regular performance evaluations, providing constructive feedback and coaching to support Sales Agents in achieving their individual goals.
- Championed data-driven decision making within the team, leveraging analytics tools to inform strategy adjustments as needed.
- Collaborated with cross-functional teams to develop innovative product offerings that appealed to target customers.
- Implemented a comprehensive tracking system that allowed for real-time analysis of individual Sales Agent performance metrics.
- Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
Education
Medical Billing & Coding -
GEORGIA MEDICAL INSTITUTE (EVEREST INSTITUTE)
Jonesboro, GAPersonal Lines/Life, Accident, Health & Sickness -
R.S. THOMAS INSURANCE SCHOOL
High School Diploma -
GREENVILLE HIGH SCHOOL
Greenville, GA05.1998
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Analyzing data
- Risk assessment
- Quality assurance
- Risk management
- Underwriting guidelines
Certification
669023, 7971521, Resident Agent, Agent - Accident & Sickness, Agent - Casualty, Agent - Life, Agent - Personal Lines, Agent - Property
Timeline
Specialist/Services
Progressive
10.2024 - Current
Claims Loss Resolution
Progressive
04.2024 - 10.2024
Sales Agent
Progressive
05.2023 - 10.2024
Sales Agent Manager
Direct General Insurance
12.2003 - 05.2023
Personal Lines/Life, Accident, Health & Sickness -
R.S. THOMAS INSURANCE SCHOOL
High School Diploma -
GREENVILLE HIGH SCHOOL
Medical Billing & Coding -
GEORGIA MEDICAL INSTITUTE (EVEREST INSTITUTE)
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