Toni Ann Simpson
Dacula
Summary
Dynamic Repair Technician with a proven track record at Charter Communications, skilled in diagnostic testing and mechanical repair. Expert in system troubleshooting and emergency response, delivering exceptional customer service. Successfully enhanced operational efficiency by addressing complex equipment issues swiftly, fostering strong relationships with clients to ensure satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Repair Technician
Charter Communications, Spectrum
Flushing, Queens
08.2022 - 03.2025
- Diagnosed and repaired mechanical issues according to industry standards.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Responded to emergency repair calls in a timely and efficient manner.
- Diagnosed and repaired a wide range of electronic equipment to manufacturer specifications.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Provided customer support, explaining complex repair processes in understandable terms.
Store Manager
Dollar Tree
Bronx
02.2020 - 06.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored employee performance and identified performance gaps for corrective action.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
GED -
Bronx Works And Community Center
Bronx, NY10-2017
Skills
- Equipment maintenance
- System troubleshooting
- Diagnostic testing
- Mechanical repair
- Emergency response
- Customer service
References
References available upon request.
Timeline
Repair Technician
Charter Communications, Spectrum
08.2022 - 03.2025
Store Manager
Dollar Tree
02.2020 - 06.2022
GED -
Bronx Works And Community Center
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