Tony Moore Jr
Norcross,GA
Summary
Hardworking computer systems and guest services professional with over a decade of industry experience seeking to acquire long-term employment in the greater Atlanta and surrounding areas. Also a reliable team member experienced in maintenance and repair of buildings and equipment. Skilled in troubleshooting, diagnosing and resolving variety of issues. Professionally inspects and maintains electrical, plumbing and HVAC systems.
Overview
13
13
years of professional experience
Work History
Maintenance Assistant/ Building Management
Lavista Associates Inc
02.2022
- Make and/or assists with general appliance repairs, carpet repairs and minor A/C and electrical repairs
- Performs and/or assist with carpentry work, painting and plumbing duties
- Installs appliances and electrical fixtures as required
- Move appliances, with assistance, using appliance dolly
- Installs repairs and re-keys deadbolt locks
- Assist lead maintenance in maintaining clean and orderly buildings
- Participates in ongoing property improvement plan and preventative maintenance program
- Experience operating computer system to maintain and track service tickets, inventory and maintenance reports.
- Organized storage areas and tool rooms to keep areas safe and fully stocked
Lowes
10.2021 - 02.2022
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
MET Associate
Home Depot
02.2021 - 10.2021
- A typical at work consists of mostly bay service, merchandising product, checking on hand of the products, packing down, maintaining the bays, organize and set to the assigned planogram and working on projects all while attending to customers.
Call Center Supervisor
Wssc Water
01.2017 - 06.2020
- Prepares and presents employee monthly appraisals, mid-year and annual evaluations
- Coaches, develops, and mentors staff and oversees group activities and productivity
- Executed Monthly Performance Plans with representatives to to identify production gaps
- Supervised 20 employees in providing excellent customer service to callers .
Switchboard Operator/Front Desk Representative
MedStar Health
01.2011 - 12.2016
- Communicated hospital codes, alerts and other announcements for hospital personnel and patients
- Coordinated logistics for several teams in order to streamline job assignments for all personnel
- Directed activities related to dispatching, routing and ensuring completion of job assignments
- Documented and relayed critical information to hospital personnel to facilitate patient care
- Communicated hospital information directly to patients and customers in order to enhance their hospital experience
- Worked directly with hospital managers and directors to identify and solve problems effecting the operations department
- Handled high volume of calls from hospital personnel and patients and communicated solutions and information in a calm and professional manner, often doing so while understaffed.
Customer Service Operator
Hackensack Meridian Hospital
12.2008 - 01.2010
- Interacting with Diagnostic Imaging customers to facilitate the testing process and to ensure positive experiences at RBMC
- Performing specialized functions specific to their work site
- Providing assessment and appropriate care to patients ranging in age from neonate, child, adolescent, adults to geriatrics
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
BS - Business Administration - Management
Bowie State University
05.2012
Associate of Applied Science - Business Management
Bergen Community College
06.2011
Skills
- Maintenance Work Orders
- Equipment Assembly
- Safety Monitoring and Compliance
- Emergency Response
- Reading Comprehension
- Plumbing Repairs
- Hand and Power Tool Operation
- HVAC Inspection
- Problem Detection and Resolution
- Computerized Maintenance Management
- Good Listening Skills
- Customer Account Management
- Building maintenance
Timeline
Maintenance Assistant/ Building Management
Lavista Associates Inc
02.2022
Lowes
10.2021 - 02.2022
MET Associate
Home Depot
02.2021 - 10.2021
Call Center Supervisor
Wssc Water
01.2017 - 06.2020
Switchboard Operator/Front Desk Representative
MedStar Health
01.2011 - 12.2016
Customer Service Operator
Hackensack Meridian Hospital
12.2008 - 01.2010
BS - Business Administration - Management
Bowie State University
Associate of Applied Science - Business Management
Bergen Community College
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