Tony Tillage
Augusta,GA
Summary
Accomplished Senior Branch Manager with a proven track record at Crossroads Building Supply, specializing in operations management and staff development. Expert in streamlining processes for efficiency and implementing strategic growth initiatives, significantly enhancing branch success. Known for exceptional attention to detail and decision-making skills, fostering a culture of productivity and superior customer service.
Professional with strong leadership skills and deep knowledge of branch operations. Experienced in driving growth, managing budgets, and ensuring customer satisfaction. Effective team collaborator, adaptable to changing circumstances, and focused on achieving results. Skilled in strategic planning, staff development, and financial management. Recognized for reliability and results-oriented approach.
Overview
18
18
years of professional experience
Work History
Senior Branch Manager
Crossroads Building Supply
05.2010 - Current
- Manages daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlines workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Analyzed business processes to identify cost savings and operational efficiencies.
Assistant Manager
Walmart
01.2007 - 05.2010
- Cultivated cohesive team environment by providing clear direction and support.
- Developed contingency plans with team to address potential disruptions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Some College (No Degree) - Business Administration And Management
Benedict College
Columbia, SCSkills
- Operations Management
- Staff Development
- Attention to detail
- Decision-making
- Budget Management
- Strategic Planning
- Conflict Resolution
- Team Leadership
Timeline
Senior Branch Manager
Crossroads Building Supply
05.2010 - Current
Assistant Manager
Walmart
01.2007 - 05.2010
Some College (No Degree) - Business Administration And Management
Benedict College
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