Tonya Byers
Marietta
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in customer service and warehouse work.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Sidney Spices
03.2021 - 03.2024
- Inventoried restaurants and went over needs with the manger/chef.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Team Lead
Amazon
02.2017 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
Education
No Degree - Computer Systems Analysis
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Etowah High School
Woodstock, GA05.2007
Skills
- Inventory Maintenance
- Customer Service
- Relationship Building
- Account Management
- Client Relations
- Shipping and receiving
- Warehouse Operations
- Upselling and Cross Selling
Timeline
Sales Specialist
Sidney Spices
03.2021 - 03.2024
Team Lead
Amazon
02.2017 - 03.2021
No Degree - Computer Systems Analysis
Kennesaw State University
High School Diploma -
Etowah High School
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