Tonya Fleshman

I was responsible for overseeing the daily operations, staffing, and financial performance of a store. I lead the team, manage inventory, ensure security, and implement company policies to achieve sales and profitability goals. I was working a average of 60 hours in one week. This is just some of my duties:

• Hiring, training, and scheduling employees.
• Employee Performance Management along with Motivating and leading the team.
• Maintain a clean and safe store environment.
• Loss Prevention.
• Handling customer inquiries and resolving issues.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Completing paperwork and documentation following company policies and procedures.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

• Assist the Grounds Department Executive Director, 8 Department Supervisors and 20 Landscape Tech. in day to day operations.
• Also, processing personnel information going to human resources, financial reporting and productivity reporting. Keep up to date a one million dollar department budget.
• Processing and coding P-Cards (company credit cards) for 10 guys, approving time cards in Kronos, scheduling meetings, making sure Director has all paperwork he needs for following day. Processing, Coding and Recording Charges from invoices that come in that needs to be paid. Checking on invoices with accounts payable for payment going to vendors. Resolving complaint calls by dispatching men to properties.
• In the 10 years I was employed the department grew from 11 employees to 29 department employees and I managed to keep up with all their needs.
• Collaborated on operational support tasks to achieve common goal.
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.

• Assistant to three Department Managers. (shipping, production and quality control)
• Ability to read blue prints in order to obtain information needed to complete daily production report and calculate materials needed for a job.
• Collected and maintain daily log of man-hours worked for no less than 90 employees.
• Collected and documented meter readings of yard equipment (25+ pieces/ heavy equipment).
• Tracked and scheduled routine maintenance of equipment.
• Preparation of D.O.T. & Documentation including shipping paperwork.