Tonya Garner
Greenville
Summary
Proficient office manager with over 15 years of experience in medical billing, collections, and staff supervision. Adept at optimizing workflows, reducing billing errors, and fostering effective communication to enhance patient satisfaction and operational efficiency. I am looking for long term employment in a office in which I can grow.
Overview
28
28
years of professional experience
Work History
Billing & Collections
Women’s Health Specialists
Stockbridge, Ga
03.2013 - Current
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Streamlined AR processes, leading to increased efficiency and reduced errors in billing and collections.
- Created and Maintained payment arrangements with patients
- Enhanced customer satisfaction by promptly addressing inquiries related to billing issues and providing clear explanations.
- Ensured accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection processes.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Provided medical billing and coding duties.
- Streamlined insurance verification processes, minimizing billing errors and improving revenue cycle management.
Office Manager
Southern Pain Institute
Peachtree City, GA
03.2009 - 03.2013
- Managed scheduling and coordination of patient appointments to optimize clinic workflow.
- Implemented office procedures that enhanced operational efficiency and improved staff productivity.
- Oversaw inventory management, ensuring adequate supplies for daily operations while minimizing costs.
- Developed training materials and conducted onboarding sessions for new administrative staff members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Front Office Manager
The Doctors Office
Newnan, GA
02.2002 - 03.2009
- Managed daily operations of front office, ensuring efficient patient flow and scheduling.
- Led staff training programs to enhance customer service and improve team performance.
- Developed and implemented office procedures to streamline administrative processes.
- Coordinated communication between medical staff and patients, improving satisfaction rates.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Office Manager / Back Office Assistant
Choice Care Occupational Medicine
Hapeville, GA
02.1998 - 02.2002
- Streamlined office operations to enhance workflow efficiency and reduce administrative overhead.
- Managed scheduling and coordination of patient appointments, ensuring optimal resource utilization.
- Developed and implemented office policies to improve compliance with health regulations and standards.
- Led training sessions for staff on best practices in patient interaction and office procedures.
- Coordinated communication between medical staff and patients to enhance service delivery quality.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Trained new staff on office procedures and electronic documentation protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
GED -
West Georgia Technology College
Greenville, GA01.2003
Skills
- Invoicing and collections
- Insurance billing and coding
- Staff supervision and delegation
- Collections process handling
- Medical Office Management
- Certified Drug & Alcohol Testing
Training
Microsoft Word
Microsoft Excel
Microsoft Outlook
Practice Administrator
Medical Manager
IMS
EMDS
Timeline
Billing & Collections
Women’s Health Specialists
03.2013 - Current
Office Manager
Southern Pain Institute
03.2009 - 03.2013
Front Office Manager
The Doctors Office
02.2002 - 03.2009
Office Manager / Back Office Assistant
Choice Care Occupational Medicine
02.1998 - 02.2002
GED -
West Georgia Technology College