Tonya Holman

• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Spearheaded the launch of new products by collaborating with cross-functional teams to create comprehensive marketing plans.
• Expanded market share by identifying new business opportunities and forging strategic partnerships within the industry.
• Maintained an extensive knowledge of industry trends through continuous professional development opportunities as well as independent research efforts.
• Processes incoming customer requests. Trained on All phone queues used for the support of RICOH’s aftermarket and inside sales teams team.

• Processes web orders and offline requests.

• Maintains database integrity by ensuring verification of customer information and file maintenance (i.e. contact information, customer account changes, address, phone #, equipment ID#, etc).

• Directs customer calls to appropriate department as needed.

• Recognizes and follows up on additional revenue opportunities • Communicates customer service needs to technicians using appropriate channels.

• Continuously represents RICOH in a profession, prompt and courteous manner with all customers.

• Adheres to company policy relating to attendance and punctuality. Allow for flexible time availability to accommodate work schedule, when necessary.

• Provides information management when situations arise which may require their involvement.

• Consistently follows interdepartmental procedures.

• Handling of escalated inquires promptly and accurately (Web and phone escalations/inquiries)

• Assist and work with others to answer questions.

• Responsible for Major accounts for inside sales, which may include tracking, price quote, AR support, processing and coordination with logistics for delivery of product.

• Establish productive working relationships with other departments

• Provides training as requested

• Performs other duties as assigned