Summary
Overview
Work History
Skills
Timeline
Generic

Tonya McBroom

Dallas

Summary

Results-driven professional with a proven track record at Cobb County government, specializing in analytical problem-solving and effective communication. Demonstrates expertise in managing complex transactions and supervising operations to enhance customer satisfaction and operational efficiency. Known for adaptability and strong interpersonal skills that foster success in dynamic environments.

Overview

20
20
years of professional experience

Work History

TAG & TITLE TECHNICIAN I

Cobb County government
11.2005 - 07.2018
  • Evaluates the tag/title scenario presented by the customer to determine necessary services and requirements; determines if all legal, procedural, and taxation requirements have been met to allow for processing titles and registration
  • Enters and retrieves information from multiple computer applications and resources to perform research, update records, process transactions, or respond to requests for information
  • Processes routine title transactions, direction and training, to include inheritances, out-of-state, replacements and transfers; audits all documents to ensure customer receives accurate legal title
  • Processes new and renewal registration transactions and issues appropriate tags, decals, and or vehicle identification number plates; maintains accountability for inventory
  • Processes complex transactions, such as for abandoned, salvage, bankruptcy, governmental, repossession, foreign, guardianship, surety bond, trust, kit, court order, and stolen tag/title
  • Provides response to telephone inquiries concerning titling, registration, tax computation, office procedures and policy, legal requirements
  • Determines which tax system customer is on and adjust fees accordingly
  • Receives, records, and prepares receipts for payments of fines, fees, or other payments
  • Adheres to department records maintenance procedures and hardcopy alpha-numeric filing systems to ensure efficiency in retrieval and operations
  • Performs skilled administrative tasks requiring use of automated office systems, computers, telephone, facsimile machine and photocopiers
  • Assists manager in supervising the day-to-day operations of the Tax Commissioners office
  • Assumes responsibility of overall supervising in the absence of the department head
  • Coordinates with state level agencies to ensure compliance with mandated programs, policies, and procedures; such as legislative changes, emission program, mandatory insurance program, habitual violators, and driver’s license requirements

Senior Associate

Old world gourmet
10.2004 - 10.2005
  • Product decoration
  • Product assembly
  • Color Choice
  • Time management

Teller

First Union National Bank
03.1998 - 02.2000
  • Receive checks, money, debit and credit payments from clients
  • Solve any issues that pertain to the transactions
  • Answer all accounts-and banking-related inquiries
  • Follow company procedures to count and manage all the funds they receive from customers
  • Build and maintain customer relations by providing high-quality services
  • Use the provided electronics to document all transactions they conduct during shifts
  • Reconcile all transactions at the end of the shift
  • Responsible for selling company’s products by identifying leads, education prospects on products through calls and presentations and providing existing customers with exceptional support

Skills

  • Flexible Problem-Solving
  • Effective Communication
  • Effective Conflict Management
  • Service Excellence
  • Reliable Time Management
  • Understanding Perspectives
  • Positive Interaction Skills
  • Effective Patience Management
  • Analytical Problem-Solving

Timeline

TAG & TITLE TECHNICIAN I

Cobb County government
11.2005 - 07.2018

Senior Associate

Old world gourmet
10.2004 - 10.2005

Teller

First Union National Bank
03.1998 - 02.2000

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Tonya McBroom