Tonya Miles
Atlanta
Summary
Results-oriented analyst specializing in data-driven insights and predictive analytics. Skilled in collaborating with cross-functional teams to enhance operational efficiency and deliver actionable recommendations that align with business objectives.
Dynamic professional with expertise in data analysis and predictive modeling. Known for implementing data-driven solutions that enhance operational efficiency and streamline processes.
Analytical expert with extensive experience in process improvement and team collaboration. Proven ability to lead initiatives that optimize workflows and drive strategic planning, resulting in measurable organizational impact.
Experienced with statistical analysis, data modeling, and visualization techniques critical for data-driven decision-making. Utilizes advanced SQL and Python skills to identify trends and optimize business processes. Knowledge of key industry tools and methodologies ensures comprehensive data analysis and actionable insights.
Results-driven data professional with strong foundation in data analysis and business intelligence. Known for transforming complex datasets into strategic business solutions while maintaining rigorous standards. Consistently fosters team collaboration and adapts seamlessly to dynamic project requirements, leveraging skills in SQL and Python to drive impactful outcomes.
Senior data analyst with strong analytical skills, adept at leveraging advanced statistical tools and data visualization techniques to drive business insights. Proven track record of collaborating with cross-functional teams to deliver actionable results, adapting seamlessly to evolving project requirements. Known for reliability, critical thinking, and ability to translate complex datasets into strategic recommendations.
Qualified [Desired Position] with thorough background in data analysis and proven track record of delivering actionable insights. Developed and implemented data models leading to improved business decision-making processes. Demonstrated proficiency in SQL and Python, showcasing keen ability to collaborate with cross-functional teams.
Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
Equifax
Atlanta, GA
2018 - 2025
- Analyzed large datasets to identify trends and insights for strategic decision-making.
- Developed predictive models to enhance risk assessment and improve operational efficiency.
- Collaborated with cross-functional teams to implement data-driven solutions aligned with business objectives.
- Led initiatives to optimize data processes, resulting in improved accuracy and reduced turnaround time.
- Mentored junior analysts on advanced analytical techniques and best practices for data interpretation.
- Created interactive dashboards using Tableau to visualize key performance indicators for stakeholders.
- Conducted comprehensive audits of data integrity, ensuring compliance with industry standards and regulations.
- Facilitated training sessions on data analytics tools, enhancing team capabilities and promoting a culture of continuous improvement.
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
- Spearheaded the implementation of dashboard visualization tools, providing actionable insights for stakeholders and decisionmakers.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Trained junior analysts in best practices for statistical modeling techniques, fostering professional growth within the team.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Created and automated data visualizations to present insights and tell compelling stories.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Implemented machine learning algorithms to generate predictive models, guiding future business strategies and investments effectively.
- Interpreted business questions and collaborated with engineering teams to identify data sources.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Provided guidance on data governance policies to ensure compliance with industry regulations.
- Assisted in the development of a centralized data repository to improve accessibility and collaboration among teams.
- Pioneered use of machine learning algorithms to refine customer segmentation, enhancing targeted marketing efforts.
- Leveraged data to support sustainability initiatives, identifying areas for energy savings and waste reduction.
- Evaluated and integrated new data collection technologies, expanding breadth and depth of data available for analysis.
- Customized analytics dashboards for executive leadership, providing real-time insights that informed critical business decisions.
- Spearheaded project to automate routine data processing tasks, freeing up analyst time for more complex analysis.
- Facilitated cross-departmental training on data literacy, empowering employees with skills to make data-driven decisions.
- Enhanced team productivity by introducing agile methodologies into data analysis workflow, fostering culture of continuous improvement.
- Enhanced data integrity and accuracy by meticulously auditing and cleaning datasets.
- Harmonized disparate data sources into unified data warehouse, simplifying access and analysis for all departments.
- Conducted in-depth market analysis to identify opportunities for growth, contributing to marked increase in revenue.
- Improved data storage efficiency with redesign of database structures, optimizing for faster query responses.
- Led team in adoption of new data visualization tools, which improved stakeholder understanding of complex information.
- Streamlined data analysis processes, significantly reducing turnaround times for monthly reports.
- Conducted periodic competitor analyses to benchmark and strategize on market positioning, influencing long-term planning.
- Fostered collaborative environment that encouraged sharing of insights and techniques among data analytics team.
- Developed and implemented advanced predictive models that forecasted trends, enabling strategic decision-making.
- Collaborated with IT to bolster data security measures, significantly mitigating risk of data breaches.
- Established robust data governance policies, ensuring compliance with both internal standards and external regulations.
- Engaged in continuous professional development, staying abreast of latest trends in data science and analytics tools.
- Optimized supply chain operations through detailed data analysis, contributing to noticeable improvements in cost-efficiency.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Designed and developed data pipelines to acquire, clean and process data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created data models to support decision-making processes.
- Created dashboards to monitor and track key performance indicators.
- Developed data mining algorithms to identify and classify patterns in data.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed and maintained data warehouses and data marts to support business operations.
- Optimized data access and storage to improve performance of analytics systems.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Deployed predictive analytics models to forecast future trends.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
Senior Data Governance Analyst
Equifax
Atlanta, GA
2018 - 2025
- Analyzed data sets to identify trends and inform strategic decisions.
- Developed analytical reports to support cross-functional teams in achieving business objectives.
- Collaborated with stakeholders to streamline processes and enhance operational efficiency.
- Led initiatives for data quality improvement, ensuring accuracy and consistency across reports.
- Mentored junior analysts on best practices in data analysis and reporting methodologies.
- Utilized advanced analytics tools to drive insights that informed product development strategies.
- Presented findings to executive leadership, influencing key business strategies and initiatives.
- Implemented process improvements that increased team productivity and reduced turnaround times on deliverables.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
- Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Improved team collaboration with implementation of new communication tools.
- Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
- Influenced product development decisions by providing detailed market analysis reports.
- Increased operational transparency by developing and implementing new reporting framework.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Optimized operational efficiency by redesigning workflow processes.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Led team in developing predictive model that forecasted trends, informing business decisions.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
- Streamlined reporting processes, significantly reducing time required to generate insights.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Senior IT Business Analyst
Munich Re Insurance
Atlanta, GA
08.2016 - 03.2018
- Analyzed business requirements to enhance IT solutions and improve operational efficiency.
- Collaborated with cross-functional teams to gather and document project specifications.
- Facilitated workshops to elicit stakeholder feedback and drive consensus on project goals.
- Developed detailed process maps to identify opportunities for system improvements and automation.
- Created user stories and acceptance criteria to ensure alignment with business needs.
- Led initiatives to streamline IT processes, reducing turnaround times for project delivery.
- Implemented change management strategies, ensuring smooth transitions during system upgrades.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Served as an integral team member on large-scale IT initiatives by contributing valuable insights gleaned from years of industry experience.
- Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Senior IT Auditor
AGL Resources Inc
Atlanta, GA
2015 - 2016
- Led comprehensive audits to assess risk management and internal controls across IT systems.
- Developed and implemented audit plans to enhance compliance with regulatory requirements.
- Mentored junior auditors in audit procedures, fostering a culture of continuous improvement.
- Analyzed complex data sets to identify potential discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to ensure alignment on IT governance initiatives.
- Evaluated effectiveness of IT security measures, proposing enhancements to mitigate vulnerabilities.
- Streamlined audit processes through automation, resulting in increased efficiency and accuracy.
- Communicated audit findings and recommendations to senior management, influencing strategic decision-making.
- Participated in special projects as needed, such as assisting with due diligence activities for potential acquisitions or supporting company-wide initiatives related to information security standards compliance.
- Developed customized audit programs tailored to specific organizational needs, increasing effectiveness in addressing key risk areas.
- Maintained up-to-date technical expertise by attending relevant conferences, webinars, and professional development courses to stay abreast of industry advancements in IT auditing methodologies.
- Supported management in making informed decisions related to technology investments by providing thorough risk assessments and cost-benefit analyses.
- Ensured compliance with regulatory requirements and industry standards by closely monitoring changes to relevant legislation and updating internal policies accordingly.
- Maintained comprehensive documentation of audit findings, recommendations, and management responses, allowing for effective tracking of progress towards resolution.
- Identified opportunities for automation within the audit process resulting in increased timeliness and accuracy of reporting results.
- Promoted a culture of continuous improvement within the IT department by encouraging open communication channels for feedback regarding audit findings and recommendations.
- Collaborated with cross-functional teams to ensure seamless integration of IT controls during business process changes.
- Enhanced system security by conducting comprehensive IT audits and identifying potential vulnerabilities.
- Mitigated risks for the organization through timely identification of IT control weaknesses and recommending effective solutions.
- Facilitated knowledge sharing among team members through regular training sessions and workshops focused on industry best practices and trends in IT auditing.
- Established strong working relationships with colleagues across various departments, fostering collaboration while conducting joint audits.
- Improved overall efficiency within the IT department by leading the implementation of new software applications and tools.
- Evaluated emerging technologies and their impact on existing IT systems, ensuring optimal performance and minimal disruption.
- Performed root cause analyses to identify underlying issues contributing to control deficiencies, enabling more targeted recommendations for corrective actions.
- Assisted in the development of annual audit plans, prioritizing high-risk areas for review based on risk assessments and management input.
- Streamlined audit processes by utilizing advanced data analytics techniques, reducing time spent on manual tasks.
- Conducted regular follow-up audits to verify successful implementation of corrective actions, maintaining a robust internal control environment.
- Assisted external auditors during annual reviews, providing necessary documentation and clarifications to expedite the process smoothly.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Encrypted data and erected firewalls to protect confidential information.
IT ERP SOX Auditor
NCR Global Headquarters
Atlanta, GA
2009 - 2014
- Conducted thorough financial audits to ensure compliance with industry regulations and internal policies.
- Analyzed audit findings, identifying discrepancies and recommending corrective actions for improved accuracy.
- Developed audit plans that aligned with corporate objectives, enhancing operational efficiencies across departments.
- Collaborated with cross-functional teams to implement process improvements based on audit outcomes.
- Reviewed financial statements for accuracy, ensuring adherence to GAAP standards and regulatory requirements.
- Mentored junior auditors, fostering skill development and promoting best practices in auditing procedures.
- Presented audit results to stakeholders, facilitating informed decision-making through clear communication of findings.
- Streamlined documentation processes, reducing time spent on administrative tasks while ensuring data integrity.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with auditee staff to obtain necessary information for audits.
- Executed audit phases and entered data into accounting software for analysis.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Interviewed auditees to gather data needed to conduct audits.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Collaborated with management to develop actionable strategies for financial performance improvement.
- Identified significant cost-saving opportunities through meticulous expense analysis.
- Reduced audit completion times by optimizing audit planning and execution strategies.
- Initiated corrective actions to address audit findings, improving internal control systems.
- Conducted detailed risk assessments for identifying and mitigating potential financial discrepancies.
- Reinforced financial integrity by enforcing strict adherence to regulatory standards and internal policies.
- Streamlined audit documentation, ensuring accurate and accessible audit trails.
- Fostered culture of continuous improvement by regularly updating audit procedures and techniques.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
- Optimized resource allocation during audit projects, maximizing team productivity and effectiveness.
- Improved audit efficiency with implementation of advanced software tools.
- Provided expert recommendations for financial reporting enhancements, leading to improved stakeholder communication.
- Enhanced effectiveness of internal audit function through strategic planning and goal setting.
- Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.
- Conducted forensic audits to thoroughly investigate and address suspected fraud activities.
- Streamlined financial reporting processes, leading to timely and accurate financial statements.
- Facilitated training sessions for junior auditors, enhancing team proficiency and audit quality.
- Strengthened stakeholder confidence with transparent and clear communication of audit findings.
- Enhanced financial accuracy and compliance with thorough audits of internal financial processes.
- Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Trained new employees on accounting principles and company procedures.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Diminished outstanding debts by analyzing accounts for issues.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Collected and reported monthly expense variances and explanations.
- Identified legal tax savings and recommended ways to improve profits.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Provided journal entries and performed accounting on accrual basis.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Developed financial models to assess and analyze financial performance of clients.
IT Systems Analyst
NCR Global Headquarters
Atlanta, GA
2009 - 2014
- Analyzed system requirements and specifications to enhance software performance and reliability.
- Collaborated with cross-functional teams to troubleshoot technical issues and implement solutions.
- Developed user documentation and training materials for end-users on new software features.
- Conducted regular system audits to ensure compliance with IT policies and protocols.
- Assisted in project management activities, tracking progress and reporting on milestones achieved.
- Streamlined data processing workflows, increasing efficiency in information retrieval and reporting tasks.
- Provided technical support during system upgrades, minimizing downtime and user disruption.
- Evaluated emerging technologies to recommend improvements aligned with business objectives.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Facilitated smoother project management by introducing efficient tracking tools.
- Enhanced communication across departments with deployment of unified communication platform.
- Improved team productivity with implementation of agile methodologies.
- Improved project visibility and stakeholder communication with implementation of new project management software.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
- Played key role in successful migration of data to new cloud-based storage system.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Contributed to culture of continuous improvement by leading regular review meetings.
- Drove innovation with research and adoption of emerging technologies.
- Optimized network performance, conducting thorough assessments and adjustments.
- Fostered collaborative work environment by setting up knowledge-sharing platform.
- Increased user satisfaction by providing comprehensive IT support and training.
- Reduced system downtime, ensuring timely backups and disaster recovery plans were in place.
- Securely managed sensitive data, implementing robust cybersecurity measures.
- Streamlined data analysis processes, significantly reducing report generation times.
- Ensured compliance with regulatory requirements, conducting periodic IT audits.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Achieved significant cost savings by negotiating with vendors for software and hardware purchases.
- Bolstered data integrity and access control by developing and enforcing strict IT policies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Education
Master of Science -
Florida Agricultural And Mechanical University
Tallahassee, FLBachelor of Science - Information Technology
DeVry Institute of Technology
Atlanta, GAMaster of Science - Information Technology Management
Keller Graduate School of Management
Atlanta, GANo Degree - Project Management
Georgia Tech
Atlanta, GANo Degree - SCRUM
Georgia Tech
Atlanta, GANo Degree - Database Administration
Advanced Technology Group
Atlanta, GASkills
- Python programming
- Advanced Excel
- Data warehousing
- Business intelligence
- ETL processes
- SQL expertise
- Data security
- Tableau software
- Data quality assurance
- Machine learning
- R programming
- Advanced analytics
- Statistical modeling
- Apache Spark
- Data mining techniques
- Natural language processing
- Algorithm development
- NoSQL databases
- Hadoop ecosystem
- Time series analysis
- Big data technologies
- Data integration
- Deep learning
- Dashboard creation
- Predictive analysis
- Data and analytics
- SQL and databases
- Data modeling
- KPI tracking
- Project management
- Tableau
- Data mapping
- Predictive modeling
- Documentation
- Team collaboration
- Business intelligence systems
- Business analysis
- SWOT analysis
- Database management
- Strategic planning
- Data compiling
- Market analysis
- Gap analysis
- Financial data analysis
- Stakeholder communication
- Financial modelling
- Presentations and decks
- Data mining
- Documentation management
- Requirements analysis
- Customer communication
- Trend data analysis
- Process improvement
- Business process mapping
- Technical support
- Intelligence analysis
- Advanced mathematics
- Business requirements
- ERP software
- Data science research methods
- Competitive analysis
- Search engine optimization
- Business tracking
- Trend monitoring
- Operational modelling
- Accounting principles
- Price testing and analysis
- Geographic trend tracking
- Web-based reporting tools
- Financial markets
- Investigative approach
- Oracle business intelligence
- Business planning
- Regulatory reporting requirements
- Procedure development
- Forecasting and planning
- Workflow Analysis
- System development
- Competitive market analysis
- Specifications documentation
- Computer server management
- Data synthesizing
- Information modeling
- Information processing
- Process development
- Information flow management
- Public information research
- Financial planning
- Executive-level presentations
- IIBA methodologies
- Needs assessments
- New market identification
- Business development
- Operations analysis
- Industry trend analysis
- Financial management
- Data synthesis
- Revenue development
- Technical writing
- Technical design documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Affiliations
- American Institute of Certified Public Accountants
- American Medical Informatics Association
- Association of Information Technology Professionals
- Institute of Electrical and Electronics Engineers
- Society of Human Resource Management
- American Society of Safety Professionals
- Society of Women Engineers
- International Association of Administrative Professionals
- Lions Club
- Association for Computing Machinery
- Freemason
- Jaycees
- APICS – Association for Supply Chain Management
- National Association of Social Workers
- Toastmasters
- Project Management Institute
- International Council of Nurses
- Rotary International
- American Marketing Association
Certification
- CBAP - Certified Business Analysis Professional
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Software
ServiceNow
Oracle ERP
Tracker
BI
Tableau
Blackline
Concur
Infobix
Inforica
GRC
ACL
SAS
JIRA
Lucid Chart
Microsoft Visio
Remedy
Atlas
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
Timeline
Senior IT Business Analyst
Munich Re Insurance
08.2016 - 03.2018
Senior Data Analyst
Equifax
2018 - 2025
Senior Data Governance Analyst
Equifax
2018 - 2025
Senior IT Auditor
AGL Resources Inc
2015 - 2016
IT ERP SOX Auditor
NCR Global Headquarters
2009 - 2014
IT Systems Analyst
NCR Global Headquarters
2009 - 2014
Master of Science -
Florida Agricultural And Mechanical University
Bachelor of Science - Information Technology
DeVry Institute of Technology
Master of Science - Information Technology Management
Keller Graduate School of Management
No Degree - Project Management
Georgia Tech
No Degree - SCRUM
Georgia Tech
No Degree - Database Administration
Advanced Technology Group