Tori Cox

● Assisted the Property Manager in the overall operation of the property including day-to-day implementation of policies, procedure and programs.

● Worked closely with the property manager to ensure budgeted occupancy was being met.

● Collected rental payments, secured deposits and maintained accurate records of each.

● Processed all evictions to completion.

● Performed all move-out inspections and associated paperwork in a timely manner.

● Meet quarterly numbers increasing bonus objectives for myself and other staff members.

● Evaluated and approved/denied rental applications in accordance with company policy.

● Oversaw leasing operations.

• Assist in supervising a staff of 5 on-site employees; including training, coaching, and counseling
• Solely responsible for determining optimum pricing for vacant units based on market conditions
• Fully responsible for establishing pricing and lease terms for renewals based on market rates and current lease expirations
• Assist with monitoring the property budget on a daily basis, keeping expenses in line with the budget
• Accounts payable and receivable along with monthly accounting and other required reports
• Meet quarterly numbers increasing bonus objectives for myself and other staff members
• Participate, approve, and manage marketing efforts to increase occupancy
• Ensure the resolution of resident issues without escalation
• Work with service team and trusted vendors to assist with timely management of property maintenance, maintenance requests, and make-ready units

• Accounts payable and receivable
• Responsible for mid-month, month end and other administrative reports
• Directly assisted with operational budgeting and all vendor relations
• Oversaw set outs and collection accounts
• Supervised maintenance staff, operations, and inventory of 260+ units
• Continually met or exceeds monthly delinquency goal of 5%
• Fully responsible for renewals, and resident retention
• Planned, coordinated and attended resident functions
• Resolved residents' issues in a timely, effective manner

• Greeted guests promptly and politely
• Conducted community tours highlighting key features
• Maintained occupancy with an above average closing ratio of 33%
• Mystery shop reports with an all-time minimum of 93%
• Ensured all vacant units were sparkled and ready to view on a daily basis
• Processed fees and posted rent payments
• Issued late letters, renewals and violation letters when necessary