Tori Holtzclaw
Murrayville
Summary
Dynamic and motivated professional with extensive experience in the medical field, including roles as a float/support in various specialist medical offices and in Medical Records. Developed a strong foundation of knowledge, fostering confidence in handling diverse responsibilities. Committed to maintaining integrity and striving for proficiency in all tasks. Eager to leverage skills in a new career opportunity that encourages personal growth. Recently relocated from Florida to Georgia and enthusiastic about re-entering the medical field to contribute to a dedicated team.
Overview
10
10
years of professional experience
Work History
Collections Supervisor
The Recreational Group
05.2025 - Current
- Supervised a team of 4 employees
- Invoiced and communicated billing with customers
- Supervised in collections of multimillion-dollar weekly income from customers and ensured accuracy in payment applications
- Collected and reviewed credit applications to determine credit limits and net term agreements
- Monitored accounts and to ensure payment due dates were followed, froze accounts or worked out payment arrangements if needed
- Communicated consistently with customers and addressed needs / complaints accordingly
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Investigated and reviewed credit risks and collections.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Reported on and recommended actions related to financial stability of potential clients.
- Accessed credit records to evaluate customer credit histories.
- Managed time cards/payroll
- Collected and maintained data regarding customer accounts daily, weekly, monthly
Health Information Technician
Florida Health Care Plans
01.2021 - 05.2025
- Proficient in healthcare databases and electronic health record (EHR) systems, facilitating efficient data retrieval and reporting. This requires using electronic retrieval systems, emailing and calling facilities throughout the US for initial contact and follow up.
- Experience in managing patient records and ensuring data accuracy while maintaining patient confidentiality (HIPPA compliance)
- Experience in training new personnel on health information systems
- Working alongside a team utilizing shared spreadsheets, tasking systems and holding bins for medical records to accomplish deadlines and ensure timely medical care for patients.
- Remote working (from home) without any needed supervision.
Lead Medical Customer Support Specialist
Florida Health Care Plans
01.2020 - 01.2021
- Proficient in managing patient scheduling and ensuring optimal flow in high-traffic medical offices.
- Skilled in handling patient inquiries and resolving issues with a focus on exceptional customer service.
- Experienced in training and supervising front desk staff to enhance team efficiency and performance.
- Strong communication skills that foster positive relationships with patients, physicians, and insurance providers.
- Having extensive knowledge of different specialty offices and how they individually function, to step in to assist when employees call out or need support while maintaining my own assignments.
- Knowing how and when to order medical or office supplies for the facility, ensuring cost-effective purchases.
- Collecting copays and insurance premiums, processing them through various systems, and maintaining accurate account reporting.
Childrens Ministry Coordinator
The Journey at First Baptist Church
01.2018 - 01.2020
- Proficient in designing and implementing engaging curriculum and environments that align with the organization’s mission and values.
- Lead a team of 45+ weekly volunteers who lead learning environments for groups of children ages 0-11
- Attended daily, monthly, and weekly meetings to enhance my skills as a coordinator and learn how to foster a healthy work culture for staff and volunteers.
- Skilled in organizing and leading activities that promote teamwork, creativity, and faith-based learning.
- Developed training materials and workshops that empower volunteers to serve effectively.
- Purchased supplies and needed materials while maintaining a ministry budget through itemized spreadsheets and monthly reporting.
Lead Medical Customer Support Specialist
Florida Health Care Plans
01.2016 - 01.2018
- Returned to this job in 2020
Education
Daytona State College
Deland, FL08.2018
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Gainesville State College
Gainesville, GA07.2012
Skills
- HIPPA Compliant
- Word, Excel, Outlook proficient
- Customer Service
- Data Entry Proficient
- Self-starter
- Team player
- Strong Communicator
- Organized
- Leader
- Multi tasking
- Detailed
- Innovative
Timeline
Collections Supervisor
The Recreational Group
05.2025 - Current
Health Information Technician
Florida Health Care Plans
01.2021 - 05.2025
Lead Medical Customer Support Specialist
Florida Health Care Plans
01.2020 - 01.2021
Childrens Ministry Coordinator
The Journey at First Baptist Church
01.2018 - 01.2020
Lead Medical Customer Support Specialist
Florida Health Care Plans
01.2016 - 01.2018
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Gainesville State College
Daytona State College
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