Tori Robinson
Atlanta
Summary
Experienced dental professional with 3 years in dental office environments. Skilled in sterilization, operatory setup, and
administrative support, including insurance verification and HIPAA compliance. Proficient with Denticon, iDentalsoft, and
Dentrix software. Committed to enhancing patient care and satisfaction. Aspires to become a dental hygienist to further
contribute to patient oral health and wellness.
Overview
4
4
years of professional experience
Work History
Dental Front Office Coordinator
Ideal Dental Buckhead
Atlanta
07.2023 - Current
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Cross-trained with sterilizing instruments and assisted with breaking down and setting up operatories, ensuring a smooth workflow and maintaining a clean and organized clinical environment.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
Dental Treatment Coordinator
Smile Makers Comprehensive Dentistry
Montgomery, AL
05.2022 - 07.2023
- Collaborated closely with three dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
Dental Receptionist
Smile Makers Comprehensive Dentistry
Montgomery,AL
02.2021 - 04.2022
- Performed clerical functions for patient billing, including verification of insurance and collection for
treatment. Cross Trained for reception to support and assist if needed; which includes, but not limited to
check-in process, co-pay collection, chart verification and incoming calls. - Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Office Manager
Ideal Dental Powers Park
Marietta
07.2024 - 12.2024
- Oversaw daily operations at Ideal Dental Powers Park, ensuring efficient administrative functions, maintaininghigh patient satisfaction, and managing a team of dental professionals to deliver exceptional oral healthcare services.
- Maintained filing system for records, correspondence and other documents.
Skills
- Payment Processing
- Insurance Verification
- Data Entry
- Administrative Support
- Familiar with Denticon, iDentalsoft and Dentrix software
- HIPAA Compliance
- Dental Terminology
- Office Opening and Closing
- Case Presentation
- Excellent multitasking capability
Timeline
Office Manager
Ideal Dental Powers Park
07.2024 - 12.2024
Dental Front Office Coordinator
Ideal Dental Buckhead
07.2023 - Current
Dental Treatment Coordinator
Smile Makers Comprehensive Dentistry
05.2022 - 07.2023
Dental Receptionist
Smile Makers Comprehensive Dentistry
02.2021 - 04.2022