Tori Tapley

• Greeted and seated guests upon arrival at the restaurant.
• Managed reservation system to ensure efficient seating arrangements.
• Assisted servers by communicating guest needs and preferences.
• Maintained cleanliness and organization of the hostess station.
• Provided menus and explained daily specials to guests.

• Provided exceptional customer service in a fast-paced dining environment.
• Took customer orders accurately and relayed them to the kitchen staff.
• Maintained cleanliness and organization of tables and dining area.
• Provided excellent customer service to ensure satisfaction.
• Handled cash transactions and processed payments using POS system.

• Prepared checks, itemizing total meal costs and taxes.
• Implemented feedback from customers to improve service quality and menu offerings.
• Addressed complaints to kitchen staff and served replacement items.
• Trained new employees on restaurant procedures and plating techniques.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

• Performed clerical duties such as filing, photocopying, transcribing, and faxing.

• Maintained a neat reception area by organizing materials and tidying up furniture.

• Greeted visitors entering establishment to determine nature and purpose of visit.

• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

• Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

• Managed inventory of office supplies and placed orders to ensure adequate stock levels.

• Maintained an organized filing system of confidential client information in accordance with company policy.

• Sorted incoming mail and directed to correct personnel each day.