TORIANA MARTIN
Lagrange,OH
Summary
Dedicated professional with extensive experience in logistics and customer service. Skilled in staff training and complaint resolution, consistently improving service quality and operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
SR Customer Service Agent
FedEx
La Grange, GA
06.2025 - Current
- Supported operational efficiency by managing shipping, receiving, and package tracking for over 60 customers per shift.
- Opened and managed 25–40 package traces per week, resolving delivery and tracking issues
- Maintained 95%+ accuracy when entering shipment data and customer information
- Worked conveyor belt and sorting operations, processing 1,000+ packages per shift during peak times
- Managed 30–50 inbound calls per shift, ensuring accurate address verification and timely shipment updates.
- Managed daily processing of undeliverable returns and completed necessary closing documentation to ensure efficient logistics operations.
Financial Aid Advisor
Alabama State University
Montgomery, AL
08.2021 - 12.2024
- Assisted 50+ students daily with financial aid inquiries, eligibility, and documentation
- Guided students to appropriate counselors, improving service flow and reducing wait times
- Helped students identify multiple scholarship and aid opportunities, supporting enrollment retention
- Maintained accurate financial aid records with 98% data accuracy
- Managed high-volume phone calls (40–60 per day) while maintaining professionalism and compliance
Shuttle Driver
Hyundai Glovis
West Point, GA
05.2019 - 08.2024
- Transported 50–100 vehicles per shift safely to designated locations
- Read and interpreted vehicle coding with 100% placement accuracy for maintenance and processing
- Removed protective materials and installed required components on multiple vehicles daily
- Performed HADS testing to support quality assurance and compliance standards
- Maintained a zero-incident safety record while meeting production timelines
Patient Administration Specialist
Army National Guard
Ellenwood, GA
10.2017 - 06.2019
- Supported unit readiness through training, drills, and operational support
- Maintained 100% compliance with military procedures and safety protocols
- Strengthened teamwork, discipline, and time management in high-responsibility environments
- Processed patient records accurately, ensuring compliance with healthcare regulations.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
Education
No Degree - Elementary Education
Alabama State University
Montgomery, AL05-2027
Skills
- Complaint handling
- Staff training
- Payment processing
- Customer loyalty strategies
- Quality assurance
- Teamwork and collaboration
- Customer service
- Time management
Timeline
SR Customer Service Agent
FedEx
06.2025 - Current
Financial Aid Advisor
Alabama State University
08.2021 - 12.2024
Shuttle Driver
Hyundai Glovis
05.2019 - 08.2024
Patient Administration Specialist
Army National Guard
10.2017 - 06.2019
No Degree - Elementary Education
Alabama State University