Torie Soles
Dublin
Summary
Accomplished and Certified Pharmacy Technician with over 24 years of experience in retail and hospital pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Driven with experience and success in working within fast-pace pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Meds By Mail
08.2018 - Current
- Customer service is a big role in my daily duties.Answering Incoming phone calls and address questions from customers and healthcare providers taking care of our beneficiaries with their refills and sending messages to the doctors when the patients are out of refills, helping nurses get prescriptions sent to us when issues arise such as, the nurses may need assistance with locating our pharmacy and making sure they send medication orders to correct pharmacy.
- Phone calls with patients also include maintaining their demographic information is correct, verify spelling of name, address, phone number and allergies if any.
- Checking CPRS notes for certain calls when we do med lists, death of beneficiaries or if our return mail dept has reshipped an item it will be documented in that section.
- Mail scanning- Some doctors offices still write out prescriptions. In these cases we have a machine that will scan these images in, once scanned a technician inputs the order like any other prescription.We also receive refill slips that patients send us instead of calling in and speaking with a representative. When receiving these slips they are scanned into our vista system this keeps benefeciaries from having to call in and wait on the line, this helps us maintain good customer service for our patients.
- I am also proficient in the deficiency ques in both platforms utilized at MbM. These ques, ID issue and HI are where we send problematic prescriptions that require more attention. I work in these ques to solve whatever issue is wrong with that prescription. It could be an address issue, the name is spelled wrong, sometimes there is no directions on the prescription. These ques are like puzzles we have to put together to figure out why is it not flowing the way it should.
- TOE-tech order entry is part of my duties. This is where doctors send us the prescriptions and we input the orders from there and put them in where the pharmacists can verify the orders and send them to our CMOP which is the actual pharmacy the medications come from.
- It is my responsibility to know how to check inventory for a patient when the med is out of stock to see if its in or still on backorder, I do this by checking our daily cmop shortage report email and through the product line search in the cmop website.
Lead Certified Pharmacy Technician
Kroger Pharmacy
08.2008 - 01.2020
- Supervised 12-14 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked automated medication dispensing equipment.
- Coordinated verification and filling of more than 600-700 daily prescriptions in high-volume retail pharmacy environment.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Certified Pharmacy Technician
Fairview Park Hospital
04.2000 - 08.2018
- Counted, measured, and compounded medications following standard procedures, due to the hospitals "unit dose" system all meds including liquid meds had to be prepared per dosage. I maintained the inventory to ensure all meds were always in unit dose forms including controlled medications.
- Delivery the medications to the nurses station when unable to obtain from automated dispensing machine.
- Restocking of the large volume fluids to every floor.
- Manage crash carts and restocking the emergency meds after a cardiac arrest code. maintaining appropriated dating on all meds in the carts at all times.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Proficient in proper use of a laminar flow hood and also proper gowning and gloves while in the clean room with the hood.
- Answered phone calls within the hospital from nurses stations, requesting medication.
- Assisted with incoming calls from outside the hospital,could be family members or doctors offices needing our assistance.
Education
Pharmacy Technician -
Oconee Fall Line Technical College
560 Pinehill Road Dublin,Ga.3102105.1998
High School Diploma -
East Laurens High School
1010 US 80, East Dublin,Ga.3102705.1997
Skills
- Prescription Refill Fulfillment
- Problem-Solving Skills
- Storage Maintenance and Security
- Drug Storage Procedures
- Intravenous Admixture Preparation
- IV Preparations
- Prescription Filling and Labeling
- Manual and Automated Medication Dispensing
- Prescription Pricing
- Dispensing Medications
- Answering and Routing Calls
- Cash Register Operation
- Insurance Claim Processing Software
- Pharmacist Assistance
- Pyxis System
- Drug Inventory Control
- Proper Labeling Procedures
- Technician Assistance
- Aseptic Techniques
- Resolving Complaints
- Prescription Interpretation
- Interpreting and Processing Medication Orders
- Prescription Filling
- Interpreting orders
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician with the state of Georgia
Additional Information
I am highly trained and professional in any pharmacy environment. I have worked in every arena of a pharmacy, hospital,retail,compounding, inpatient and outpatient pharmacies. I have worked as a lead technician in a extremely busy pharmacy some weeks doing nearly 4,000 scripts. I made the schedule and maintained a smooth running pharmacy. I maintained the flow from data entry,insurance,filling meds,verifying accuracy before the pharmacist checked the prescription. I ordered the medications from control to non controlled medications. I also assisted with maintaining a certain amounts of medicine for inventory and made sure we never had to much or not enough of each drug.
I believe in being a hard worker at all times, I want to always try and to do my very best when taking care of patients. Customer service is very important and these patients depend on me to take care of their needs. I take pride in knowing I have done my best to make the patients happy every day and to make sure they have all they need from our pharmacy. I am a very hard worker with a excellent work ethic. I will always do everything I can to take care of these patients and also to encourage others around me to do the same. I believe we should strive to treat our patients like family therefore doing what it takes to assist them no matter what is needed. People come and call a pharmacy because they need our help and i believe we should assist them and take care of whatever they may need. They are there because they need us and i am going to give 110% at all times to help them where i can.
References
1. Merinda Lee- Pharmacist- contact info: 478-998-1667
2. Phil Carter- Pharmacist- contact info: 912-375-1592
3. Lynn Horne- Pharmacist- contact info: 478-279-1777
Timeline
Certified Pharmacy Technician
Meds By Mail
08.2018 - Current
Lead Certified Pharmacy Technician
Kroger Pharmacy
08.2008 - 01.2020
Certified Pharmacy Technician
Fairview Park Hospital
04.2000 - 08.2018
Pharmacy Technician -
Oconee Fall Line Technical College
High School Diploma -
East Laurens High School
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician with the state of Georgia
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