Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosha Cook

Columbus

Summary

Experience with accounting and facilities management software Excellent math skills An eye for detail Good problem-solving skills Strong customer service skills The ability to multitask Strong written and verbal communication skills

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Incomm Financial Services
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Director of Sales/senior Manager

HYATT PLACE
09.2009 - 04.2023
  • Continually provide excellent customer service to build customer loyalty and client base
  • Maintain and develop key accounts and prospects
  • Establish viable sales leads through proactive networking activities
  • Meet and arrange sales calls with prospective clients to generate business for the hotel
  • Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
  • Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports
  • Perform regular inspections on guest rooms and ensured optimal levels of cleanliness
  • Prepare monthly financial reports and analyzed it against budget
  • Payroll for employees every month
  • Process Direct Billing for major companies each month
  • Carry out completion of registration process by retrieving and inputting information with routine difficulty from a computer system and confirming the guest’s reservation information

Property Manager

HOME SEVA, LLC
01.2013 - 03.2023
  • Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
  • Contracts with tenants by negotiating leases; collecting security deposit
  • Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget
  • Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping services

Education

High School Diploma - undefined

Newnan High School
Newnan, GA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Recordkeeping
  • Verbal communication
  • Invoice processing
  • Documentation and reporting
  • Mail handling
  • Multi-line phone systems

Timeline

Administrative Assistant

Incomm Financial Services
06.2023 - Current

Property Manager

HOME SEVA, LLC
01.2013 - 03.2023

Director of Sales/senior Manager

HYATT PLACE
09.2009 - 04.2023

High School Diploma - undefined

Newnan High School

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Tosha Cook