Towanda McCray
Columbus
Summary
A position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
Self-starter. Adaptable to change, flexible. Excellent communication skills. Able to learn new tasks with ease. Supervisory/ management skills. PC/Windows knowledge
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Sitel Incorporated
03.2006
- Responsible for maintaining telephone etiquette at all times.
- Activated American Express credit cards via phone.
- Assisted all callers with questions or concern regarding AMEX.
- Promoted sale items to clients and other employees.
- Sold additional benefits to card carriers.
- Discovered which promotional items would be best for each client based on phone conversation.
- Completed other assigned tasks.
Office Assistant
Savannah State Financial Aid Office
08.2004
- Responsible for answering multiple phone lines.
- Maintained office by filing, shredding, and copying document.
- Responsible for completing all study workers’ payroll.
- Helped parents and students complete the application processes for aid.
- Explained financial statuses to parents and student to full understanding.
- Assisted with various loan processes such as the Sallie Mae, school loans, and federal loans.
- Visited work areas of other student workers and spoke with employer.
- Made sure the office ran smoothly while administration hosted meetings or stepped out.
- Trained student workers in various areas.
- Communicated well both in written and verbal form.
- Maintained neat and orderly work area.
- Assured all quality requirements were comprehended and met.
- Performed other duties as assigned.
Cashier/Hostess
Thompson Hospitality
08.2003
- Greeted all guess to make everyone feel welcomed.
- Served a large mass of people at one time.
- Completed a weekly inventory on all products.
- Cooked various foods to accommodate all customers.
- Transported funds and goods to several work locations and managers.
- Drove company vehicle.
- Trained new employees on all levels of the business.
- Cashed out individuals for their purchases.
- Maintained a clean and sanitized facility.
- Assisted with caterings and concessions.
- Responsible for ordering all frozen fruits and drinks.
- Performed other duties as needed.
CSR Senior
TSYS
12.2015 - 01.2026
- Provided managerial assistance to agents and customers.
- Responsible for making necessary adjustments to credit card and bank accounts.
- Answered inbound calls for various banks.
- Skilled on banks policies and procedures.
- Assist callers based on reason for call.
- Made outbound calls to customers and third-party banks as needed.
- Helped implemented new software.
- Used multiple software to complete daily tasks.
- Helped with agents work development and learning.
- Created study guides for agents.
- Participated in study groups.
- Planned and executed team activities.
- Resolved complaints and other problems with customers, agents, and upper management.
- Monitored and helped controlled call volumes.
- Worked remote sparingly
Manager
Taco Bell
01.2013 - 01.2015
- Assured that all customers are serviced with speed and quality.
- Assured all monies were accounted for in registers and safe.
- Made bank deposits.
- Closed the store following all company’s financial procedures and guidelines.
- Key holder of doors, all registers, and safe.
- Coached team to be productivity.
- Completed daily inventory count of various items throughout the store.
- Assisted with hiring and training new team members.
- Completed menu orders at rapid pace.
- Maintained maintenance of the store.
- Handled customer’s concern, complaints, and praises.
Tax Consultant
Jackson Hewitt
01.2009 - 01.2013
- Assured all clients and employees were satisfied.
- Maintained social techniques such as honesty and reliability by preparing recent and previous year’s tax returns.
- Made sure that all clients had the understanding of their personal and business taxes.
- Responsible for opening and locking up the office in morning and night.
- Organized, maintained, office daily.
- Answered multiple phone lines, scheduled appointments, and maintained communications both written and verbal.
- Filled in for absent consultants at various locations.
- Responsible for recording and correcting any changes or mistakes in paperwork.
- Transported funds to bank for deposits.
- Collected monies from clients and issued receipts.
- Printed and issues checks to clients.
- Fulfilled other tasks as assigned.
Education
Licensed Life Agent -
Columbus, GA01.2023
Licensed Certified Nurse’s Assistant -
Enrichment Services
Columbus, GA09.2013
Public Health Administration -
Strayer University
Columbus, GA01.2010
BBA - Management
Columbus State University
Columbus, GA05.2009
Savannah State University
Savannah, GA08.2003
Dual Seal Diploma -
William H. Spencer High
Columbus, GA05.2003
Skills
- Self-starter
- Adaptable to change
- Flexible
- Excellent communication skills
- Able to learn new tasks with ease
- Supervisory/management skills
- PC/Windows knowledge
- Knowledge of special medical conditions
- Tracheotomies
- Shunts
- Administering medication
- Colostomy bags
- G-tubes
- Feeding pumps
- Ventilators
- Suctioning
- Deformities
- Developmental delays
- Assisting cancer patients
- Chemotherapy
- Radiation
- CPR
- Pick-lines
- Mentoring
- Tutoring
Professional Activities And Recognition
Member of the Iota Phi Lambda Sorority Inc. (Business Sorority)
Timeline
CSR Senior
TSYS
12.2015 - 01.2026
Manager
Taco Bell
01.2013 - 01.2015
Tax Consultant
Jackson Hewitt
01.2009 - 01.2013
Customer Service Representative
Sitel Incorporated
03.2006
Office Assistant
Savannah State Financial Aid Office
08.2004
Cashier/Hostess
Thompson Hospitality
08.2003
Licensed Life Agent -
Licensed Certified Nurse’s Assistant -
Enrichment Services
Public Health Administration -
Strayer University
BBA - Management
Columbus State University
Savannah State University
Dual Seal Diploma -
William H. Spencer High
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