Latoya Sutton
Columbus
Summary
Personable and organized with a strong foundation in administrative procedures and patient care protocols. Demonstrates proficiency in managing patient records and utilizing healthcare information systems, ensuring accuracy and confidentiality. Committed to enhancing patient experiences and streamlining administrative processes to support efficient healthcare delivery.
Overview
10
10
years of professional experience
Work History
Patient Administrator NCO
US Army
04.2024 - Current
- Supervised and trained a team of 6 employees, ensuring all required training programs were completed with over 96% compliance.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Delivered 20 hours of supplemental training on Genesis reports to PAD staff, increasing team competency and standardizing workflow practices.
- Processed patient admissions and discharges, ensuring compliance with hospital protocols.
Drill Sergeant
US Army
01.2022 - 03.2024
- Trained and mentored over 100 recruits in physical fitness and military discipline.
- Ensured adherence to safety protocols during training exercises, enhancing overall operational readiness.
- Developed and implemented customized training programs to improve recruit performance and retention rates.
- Conducted evaluations of recruits, providing constructive feedback for skill development and progression.
Patient Administration, NCO
US Army
06.2017 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Administration NCO
US Army
05.2016 - 07.2017
- Ensured full compliance with organizational policies while maintaining 100% accountability of 17 families and 42 personnel during emergency readiness operations as a designated evacuation coordinator.
- Assisted in maintaining 24-hour operational coverage, ensuring precise medical logistics, patient tracking, and coordination of care for multiple real-world casualties.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH01-2026
Skills
- Patient registration and records management
- Electronic health records (EHR/EMR) systems
- HIPAA and patient privacy compliance
- Scheduling and coordination
- Data entry and accuracy
- Customer service and communication
- Team leadership and supervision
- Training and mentoring staff
- Developing and leading training programs
- Performance evaluation and feedback
- Problem-solving and conflict resolution
- Time management and multitasking
• Army Commendation Medal (5); Army Good Conduct Medal (6)
• Army Commendation Medal (5) – Recognized for exceptional leadership, performance, and dedication to mission success.
• Army Good Conduct Medal (6) – Awarded for exemplary behavior, professionalism, and consistent commitment to excellence throughout active service.
Timeline
Patient Administrator NCO
US Army
04.2024 - Current
Drill Sergeant
US Army
01.2022 - 03.2024
Patient Administration, NCO
US Army
06.2017 - 12.2021
Patient Administration NCO
US Army
05.2016 - 07.2017
Bachelor of Science - Healthcare Administration
Southern New Hampshire University