Toyia Roper
Sandy Springs
Summary
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
18
18
years of professional experience
Work History
Collections Agent/Customer Service Representative
Honda Financial Services
07.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Independent Contractor
Pro Med
10.2019 - 10.2024
- Plan and follow the most efficient routes for delivering goods.
- Record information, such as items received and delivered to destinations.
- Unload and sort items collected along delivery routes.
- Drive vehicles and walk in order to reach destinations to deliver materials.
- Use of scanner for deliveries and pick up of materials.
Supervisor
Seasonal Elite Tax Group
11.2016 - 04.2023
- Hiring and training of tax preparers
- Payroll Processing
- Preparing individual and business income taxes
- Handling all billing and payments
- Transmittal and printing of income tax checks
Customer Service Representative
Med Impact-Charter
07.2016 - 06.2019
- Communicated directly with doctor's offices, clients, pharmacies or members via telephone, fax or email.
- Entered prior authorizations according to clinical Pharmacists approval or insurance company approval.
- Entered overrides for client or members request within the guidelines set by plan.
- Communicated with all clients and staff in a pleasant and professional manner.
- Answered incoming calls.
Consumer Transporter/SIL Coordinator
Maka SIL & Group Homes, Inc
05.2007 - 06.2016
- Transport seniors and mentally disabled adults to medical appointments and programs
- Practicing safe and secure driving practices
- Teaching and maintaining emergency preparedness for vehicle safety
- Training employees and overseeing senior home health services
Education
Bachelor of Science - Business Management
University of Phoenix
08.2011
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
- Debt negotiation
Timeline
Collections Agent/Customer Service Representative
Honda Financial Services
07.2024 - Current
Independent Contractor
Pro Med
10.2019 - 10.2024
Supervisor
Seasonal Elite Tax Group
11.2016 - 04.2023
Customer Service Representative
Med Impact-Charter
07.2016 - 06.2019
Consumer Transporter/SIL Coordinator
Maka SIL & Group Homes, Inc
05.2007 - 06.2016
Bachelor of Science - Business Management
University of Phoenix
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