TRACEY BROWN
Atlanta
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
17
17
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
06.2024 - Current
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
Mortgage Loan Processor
Assured Processing Service
03.2023 - 03.2024
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
Mortgage Loan Processor
Perre 26 Consulting, LLC
02.2016 - 03.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Credit Analyst
Star Professional Recruiters
01.2013 - 01.2016
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Guaranty Bank And Trust
03.2008 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Resolved concerns with products or services to help with retention and drive sales
- (banking customers, 80-100 contacts daily).
Education
Associate of Science - Associate of Applied Science in Computer Info
ITT Tech Duluth
Duluth, GANo Degree -
University Of Akron
Akron, OHSkills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
- Customer support
- Enhanced due diligence
- Transaction monitoring
Additional Information
Community Service -Volunteer with Gwinnett NAACP-Helped GetOutAndVote/GOTV campaign's within Metro Atlanta; Coordinate homebuyers/rental assistant events: engage with elected official related to housing outreach programs related 1st time homebuyers programs and rent control within Metro Atlanta. Volunteered with GA CAN & Political organization that engages with elected officials k-12 public school related policies; attend School Board meetings; Attend Municipal meetings, Volunteered on Political campaign's for GA state and local candidates.
Affiliations
- Toastmasters
Personal Information
Title: Administrative Assistant
Grassroots lobbyist
Community Service -Volunteer with Gwinnett NAACP-Helped GetOutAndVote/GOTV campaigns within Metro Atlanta; Coordinate homebuyers/rental assistant events: engage with elected official related to housing outreach programs related 1st time homebuyers programs and rent control within Metro Atlanta. Volunteered with GA CAN & Political organization Lobbyist that engages with elected officials k-12 public school related policies;
Grassroots lobbyist for social injustice programs.
Timeline
Tax Examiner
Internal Revenue Service, IRS
06.2024 - Current
Mortgage Loan Processor
Assured Processing Service
03.2023 - 03.2024
Mortgage Loan Processor
Perre 26 Consulting, LLC
02.2016 - 03.2022
Credit Analyst
Star Professional Recruiters
01.2013 - 01.2016
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Guaranty Bank And Trust
03.2008 - 01.2013
Associate of Science - Associate of Applied Science in Computer Info
ITT Tech Duluth
No Degree -
University Of Akron
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