Tracey James
Adairsville
Summary
Dynamic Patient Representative with experience at Piedmont Cartersville Medical, adept at enhancing patient satisfaction through effective service and assistance. Skilled in patient identity verification and maintaining HIPAA compliance, I excel in resolving inquiries and collaborating with healthcare providers to ensure seamless communication and care delivery.
Overview
17
17
years of professional experience
Work History
Patient Representative
Piedmont Cartersville Medical
02.2019 - Current
- Assisted patients in navigating healthcare services and scheduling appointments effectively.
- Managed patient inquiries and resolved issues to enhance satisfaction and streamline processes.
- Maintained accurate patient records using electronic health record systems for efficient data management.
- Collaborated with healthcare providers to ensure timely communication of patient needs and concerns.
Cook/diet Aid
Maple Ridge Nursing Home
01.2009 - 11.2017
- Prepared nutritious meals adhering to dietary guidelines for residents with specific health needs.
- Managed food inventory, ensuring freshness and minimizing waste through effective stock rotation.
- Collaborated with dietary staff to develop meal plans that meet resident preferences and nutritional requirements.
- Trained new kitchen staff on food safety practices and proper cooking techniques to maintain standards.
- Implemented process improvements in kitchen operations, enhancing workflow efficiency and meal preparation speed.
- Supervised kitchen team during peak hours, fostering a cooperative environment to ensure timely service delivery.
- Conducted regular quality checks on prepared meals, ensuring consistency in presentation and taste before serving.
- Developed and maintained positive relationships with residents through personalized meal interactions and feedback collection.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Cass High
Cassville,ga Skills
- Patient intake
- Patient service and assistance
- Patient identity verification
- Friendly and outgoing
- HIPAA compliance
Timeline
Patient Representative
Piedmont Cartersville Medical
02.2019 - Current
Cook/diet Aid
Maple Ridge Nursing Home
01.2009 - 11.2017
High School Diploma -
Cass High