Summary
Overview
Work History
Education
Skills
Timeline
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Tracey McCaskill

Tifton

Summary

Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.

Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.

Overview

22
22
years of professional experience

Work History

Front Desk Medical Receptionist

Tronolone Cardiology
01.2019 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.

Customer Service Representative

Copart Auto Auctions
05.2013 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Rural Mail Carrier Associate

United States Postal Service, USPS
06.2003 - 05.2013
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Sorted mail according to order of address appearance for easy access in field.

Education

High School Diploma -

Brentwood School
Sandersville, GA

Business Administration

Georgia College
Milledgeville, GA

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • Payment collection
  • Schedule coordination
  • Paperwork coordination
  • Patient relations
  • Mail management
  • Check-in management
  • Call handling
  • Telephone etiquette
  • Front desk operations
  • Reminder calls

Timeline

Front Desk Medical Receptionist

Tronolone Cardiology
01.2019 - Current

Customer Service Representative

Copart Auto Auctions
05.2013 - 01.2019

Rural Mail Carrier Associate

United States Postal Service, USPS
06.2003 - 05.2013

High School Diploma -

Brentwood School

Business Administration

Georgia College

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Tracey McCaskill