Traci Terry
Tybee Island
Summary
Expert in remote customer service and technical support with a focus on iOS troubleshooting and payment processing. Demonstrated success in addressing diverse customer needs, including accessibility issues. Strong leadership skills with a track record of improving service quality through effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Agent
Orkin Pest Control
11.2025 - 02.2026
- Delivered remote customer service for Orkin residential, addressing inquiries and resolving issues.
- Coordinated and scheduled service calls for customer accounts, ensuring timely support and satisfaction.
- Assisted customers with pest control inquiries and service scheduling.
- Resolved customer complaints efficiently and professionally.
- Educated clients on pest prevention techniques and product usage.
Remote Customer Service Agent
Apple Inc
Cupertino
01.2015 - 04.2024
- Served as AHA customer service iOS agent, providing entry-level support.
- I have been promoted to a supervisor agent for a year.
- Troubleshot iOS products, addressing password resets, security concerns, and supervisor requests.
- Handled inquiries related to iOS troubleshooting, app usage, and provided customer support for Apple Pay transfers.
- I have handled Accessibility concerns for people with Disabilities and special services on their IOS devices.
- I also worked in Accessibility assisting Customers with using the products in a way that best fits their needs.
- Apple
Remote Customer Service Agent/On site agent
Sitel Corporation
Hamilton
01.2008 - 12.2015
- Delivered customer support at Sitel Corporation, assisting clients with inquiries and resolving issues to enhance service experience.
- Acted as call center agent for Sitel on WideOpen West Cable Company project, addressing billing inquiries, processing payment transactions, resolving technical issues, and coordinating service appointments.
- Managed customer calls regarding products and services at Macy's Department Store, effectively placing orders and ensuring customer satisfaction.
Education
High School Diploma - Business Management
Paulding County High School
Dallas, GASkills
- Customer support
- Call center operations
- Remote troubleshooting
- Payment processing
- Technical skills
- Apple product knowledge
- Office applications
- Conflict resolution
- Effective communication
References
Available on Request
Timeline
Remote Customer Service Agent
Orkin Pest Control
11.2025 - 02.2026
Remote Customer Service Agent
Apple Inc
01.2015 - 04.2024
Remote Customer Service Agent/On site agent
Sitel Corporation
01.2008 - 12.2015
High School Diploma - Business Management
Paulding County High School