Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tracie Carmichael

Cochran

Summary

Dynamic Claims Specialist with GEICO, adept at managing high-value auto claims and conducting thorough liability investigations. Recognized for exceptional problem-solving and time management skills, ensuring efficient claim resolutions. A quick learner and empathetic team player, I excel in delivering outstanding customer service while maintaining meticulous attention to detail.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Claims Specialist

GEICO
Macon
02.2008 - 02.2025
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Analyzed and determined fault in auto accidents based on evidence and applicable laws.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.

Education

High School Diploma -

Southwest High School
Macon
06-1997

Skills

  • Problem solving
  • Time management
  • Attention to detail
  • Strong productivity
  • Multi-tasking
  • Empathetic
  • Quick Learner
  • Team player
  • Handling of auto claims through closure
  • Coachable
  • Coverage decisions
  • Liability investigations
  • Recorded interviews
  • Willing to follow instructions

Certification

Resident Adjuster License for Georgia.

Property/Casualty License for Georgia, South Carolina, Louisiana and Kentucky

References

References available upon request.

Timeline

Claims Specialist

GEICO
02.2008 - 02.2025

High School Diploma -

Southwest High School

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Tracie Carmichael