TRACIE JOHNS
Dallas
Summary
Analytical and results-driven marketing professional with extensive experience impacting organizational performance through expert research and analysis. Evaluate market and competitive conditions, current and emerging trends, and industry-specific solutions to ensure optimal position in the marketplace. Exceptional strategist analyzing trends and forecasting sales to develop long-term strategies, key objectives, and operations executive plans based on business best practices as well as maximum growth and profitability.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher
Garrett Mechanical, LLC
Marietta
10.2023 - Current
- Answer incoming calls professionally to schedule, reschedule, or confirm service, maintenance, and installation appointments.
Handle high-volume phone lines, acting as the primary contact for customer inquiries, complaints, and emergencies.
Provide updates on technician arrival times and manage customer expectations regarding delays.
- Scheduling & Dispatching:Schedule and dispatch plumbers, electricians, and HVAC technicians to job sites, matching the right technician to the specific job based on skill set.
Optimize technician routes and daily schedules to maximize productivity and minimize downtime.
Prioritize emergency service calls (e.g., no heat, major leaks, electrical hazards) over routine maintenance.
OWNER
Simply Clean by Tracie, LLC
Dallas
03.2018 - Current
- Answered customers questions and addressed problems and complaints in person and via phone.
- Maintained visually appealing and effective cleaning of the entire residential, commercial or new construction property.
- Offered exceptional customer service to differentiate and promote the business I own.
- Oversaw all daily operations of daily task.
- Did all accounting and billing with business.
MARKETING ANALYST/ACCOUNT MGR
Pacific Casual, LLC
Camarillo
04.2014 - 02.2018
- Designed processes to effectively obtain existing data.
- Enable immediate response to customer building needs and determined prime building locations.
- Formulated short/long-term plans and key objectives.
- Worked out measurable plans of action to ensure success.
- Provided comprehensive reports for client companies interested in determining presence across the marketplace.
- Generated relevant financial information for specific business cases, products, and projects.
- Designed new queries and utilized existing query models to draw relevant customer information for development of financial reports utilized in forecasting, trending, and results analysis.
- Managed project deadlines and monitored milestones through completion stage.
MARKETING EXECUTIVE
Fred H. Williams Co, Ltd
Hiram
03.1997 - 06.2007
- Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive customer profiles.
- Liaised with customers, the public, and other external sources as a corporate representative.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate increased revenues.
- Designing questions and experiments to get consumers to answer specific marketing questions.
- Identifying and then measuring those opportunities that will enhance the company's conversions rates, efficiency and profits.
- Presenting options to managers on how to increase revenue growth.
- Providing data and reasoning on which to base business planning decisions.
- Developing sound strategies to deliver on future projects.
- Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
Education
HIGH SCHOOL DIPLOMA -
Paulding County High School
Dallas, GA 05.1994 - 06.1998
Skills
- Business analysis
- Advanced analytical skills
- MS Office
- Advanced Excel
- Service Titan
- Computer aided call management
- Financial data analysis
Hr
Analytical and results-driven marketing professional with extensive experience impacting organizational performance through expert research and analysis. Evaluate market and competitive conditions, current and emerging trends, and industry-specific solutions to ensure optimal position in the marketplace. Exceptional strategist analyzing trends and forecasting sales to develop long-term strategies, key objectives, and operations executive plans based on business best practices as well as maximum growth and profitability., TRACIE JOHNS, 678-577-9597, traciejohns026@gmail.com, 254 Grand Oak Trail, Dallas, GA, 30157, Ability to develop and present business conclusions to a wide range of audiences based on professional analysis, Delivering advanced analytical projects within a fast moving environment, Excellent MS Office and advanced Excel skills, Highly productive and able to manage workload to deadlines, Able to quickly locate and summarize company financial data, OWNER, Southeastern Traffic Signs, 03/01/18, Current, Dallas, GA, Answered customers questions and addressed problems and complaints in person and via phone., Maintained visually appealing and effective cleaning of the entire residential, commercial or new construction property., Offered exceptional customer service to differentiate and promote the business I own., Oversaw all daily operations of daily task., Did all accounting and billing with business., MARKETING ANALYST/ACCOUNT MGR, Pacific Casual, LLC, 04/01/14, 02/28/18, Camarillo, CA, Designed processes to effectively obtain existing data., Enable immediate response to customer building needs and determined prime building locations., Formulated short/long-term plans and key objectives., Worked out measurable plans of action to ensure success., Provided comprehensive reports for client companies interested in determining presence across the marketplace., Generated relevant financial information for specific business cases, products, and projects., Designed new queries and utilized existing query models to draw relevant customer information for development of financial reports utilized in forecasting, trending, and results analysis., Managed project deadlines and monitored milestones through completion stage., MARKETING EXECUTIVE, Fred H. Williams Co, Ltd, 03/01/97, 06/30/07, Hiram, GA, Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive customer profiles., Liaised with customers, the public, and other external sources as a corporate representative., Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate increased revenues., Designing questions and experiments to get consumers to answer specific marketing questions., Identifying and then measuring those opportunities that will enhance the company's conversions rates, efficiency and profits., Presenting options to managers on how to increase revenue growth., Providing data and reasoning on which to base business planning decisions., Developing sound strategies to deliver on future projects., Planned and led training sessions to promote sales team professional development and sales goal reinforcement., HIGH SCHOOL DIPLOMA, Paulding County High School, Dallas, GA, 01/01/98, Kristi Hill, (315)879-5563, Millennium Seating, Marietta, GA, Janet Gregoire, (770)557-7407, PPG Paints, Pittsburg, PA, Neisha Allan, (770)557-7407
Timeline
Dispatcher
Garrett Mechanical, LLC
10.2023 - Current
OWNER
Simply Clean by Tracie, LLC
03.2018 - Current
MARKETING ANALYST/ACCOUNT MGR
Pacific Casual, LLC
04.2014 - 02.2018
MARKETING EXECUTIVE
Fred H. Williams Co, Ltd
03.1997 - 06.2007
HIGH SCHOOL DIPLOMA -
Paulding County High School
05.1994 - 06.1998