Tracie Washington
Thomasville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Economic Support Specialist 1
State of Georgia
05.2024 - Current
- Collected and analyzed personal and financial information to make appropriate eligibility determinations.
- Determined correct Class of Assistance and program resources for individual needs.
- Researched and interpreted program policy and applicable laws.
- Managed Family Medicaid cases of clients receiving Family Medicaid Class of Assistance.
Customer Service Specialist II
City Of Thomasville
04.2008 - 08.2017
- Established commercial and residential utility accounts
- Created departmental work orders for utility services; CNS services;
- Maintain rapport with customers by examining complaints and identifying solutions
- Complete work orders in an organized efficient and effective manner
- Communicate with customers both orally, in writing and in person to provide excellent customer service experience
- Provide training, and guidance to subordinates
- Update job knowledge by studying municipal ordinance
Customer Service Representative
Kevin's Catalog
08.2006 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Political Science
Valdosta State University
Valdosta, GA05.2022
Associate of Applied Science - Paralegal Studies
Southern Regional Technical College
Thomasville08.2019
Skills
- Written and oral communication
- Document Drafting
- Administrative support
- Professional telephone demeanor
- Research
- Data Entry
- Organizational
- Confidentiality
Technical Experience
Microsoft Office Suites | SPSS| Google Suites| Zoom | Canva
Certification
Certification, Trained in Family Medicaid
Certification, Trained in ABD
Timeline
Economic Support Specialist 1
State of Georgia
05.2024 - Current
Customer Service Specialist II
City Of Thomasville
04.2008 - 08.2017
Customer Service Representative
Kevin's Catalog
08.2006 - 04.2008
Bachelor of Arts - Political Science
Valdosta State University
Associate of Applied Science - Paralegal Studies
Southern Regional Technical College
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