Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Douglas

Dry Branch

Summary

Dynamic project manager with a proven track record at Heiser Automotive Group, excelling in project planning and relationship building. Adept at enhancing operational efficiency and delivering exceptional client satisfaction through advanced problem-solving and effective communication. Successfully managed multiple projects, ensuring timely completion while fostering collaboration and team development.

Overview

33
33
years of professional experience

Work History

CIC & Project Manager

Private
09.2022 - Current
  • Assisted in project planning and scheduling to ensure timely completion of tasks.
  • Coordinated communication between team members to facilitate collaboration and information sharing.
  • Supported project tracking efforts using project management software for enhanced visibility.
  • Contributed to risk assessment processes by identifying potential issues and suggesting solutions.
  • Maintained project documentation, ensuring accuracy and accessibility for all stakeholders.
  • Participated in team meetings, providing updates on progress and discussing next steps.
  • Adapted quickly to new tools and processes, enhancing overall team efficiency and productivity.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

SYNERGY Equipment

Warranty Manager
07.2017 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Warranty Manager

Rexco Equipment
08.2015 - 06.2017
  • Supervised warranty claims processing to ensure compliance with company policies and procedures.

Insurance Claims Specialist

Toyota Corporation
08.2013 - 08.2015
  • Processed and adjudicated insurance claims efficiently, ensuring compliance with regulatory standards.
  • Analyzed claim documentation to identify discrepancies and assess validity, improving accuracy in processing.
  • Collaborated with cross-functional teams to resolve complex claims inquiries and enhance customer satisfaction.
  • Developed training materials for new hires, streamlining onboarding process and enhancing team knowledge.
  • Conducted regular audits of processed claims to ensure adherence to company policies, minimizing errors and inconsistencies.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.

Finance Manager

Heiser Automotive Group
07.2009 - 09.2013
  • Analyzed financial data to support strategic decision-making and improve budget forecasting accuracy.
  • Developed and monitored departmental budgets, ensuring alignment with organizational goals and resource allocation.
  • Collaborated with cross-functional teams to implement cost-saving initiatives and enhance operational efficiency.
  • Prepared detailed financial reports for management review, highlighting key performance indicators and trends.
  • Conducted variance analysis to identify discrepancies between projected and actual financial performance metrics.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Conducted comprehensive risk assessments to safeguard assets and ensure regulatory compliance.

General Manager

Jd's Night Club
07.1992 - 07.2009
  • Oversaw daily operations to enhance efficiency and streamline processes across multiple departments.
  • Developed and implemented strategic plans to drive business growth and improve customer satisfaction.
  • Managed budgeting and financial forecasting to ensure optimal resource allocation and cost control.
  • Led cross-functional teams in executing projects, fostering collaboration, and achieving organizational goals.
  • Analyzed market trends to identify opportunities for expansion and competitive positioning within the industry.
  • Established key performance indicators to monitor operational success and inform decision-making processes.
  • Mentored junior managers, promoting professional development and enhancing team performance across the organization.
  • Negotiated contracts with suppliers, optimizing procurement strategies while maintaining quality standards and service levels.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

No Degree -

Upper Iowa University
Fayette, IA

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Relationship building
  • Schedule management
  • Client relations
  • Staff management
  • Advanced problem solving
  • Document management
  • Coaching and mentoring
  • Conflict management
  • Meeting facilitation

Timeline

CIC & Project Manager

Private
09.2022 - Current

SYNERGY Equipment

Warranty Manager
07.2017 - 09.2022

Warranty Manager

Rexco Equipment
08.2015 - 06.2017

Insurance Claims Specialist

Toyota Corporation
08.2013 - 08.2015

Finance Manager

Heiser Automotive Group
07.2009 - 09.2013

General Manager

Jd's Night Club
07.1992 - 07.2009

No Degree -

Upper Iowa University

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