Tracy Evans
Atlanta
Summary
Experienced professional with a diverse background spanning 14 years in property management, 4 years running a medical practice, and 8 years of military service. Proven track record in effectively managing properties, optimizing operations, and delivering exceptional customer service. Skilled in team leadership, problem-solving, and strategic planning. Adept at multitasking and adapting to dynamic environments. Seeking a challenging role that leverages my extensive experience and allows for continued growth and impact.
Overview
34
34
years of professional experience
Work History
Lifestyle Coordinator
Greystar
01.2024 - Current
- Curated and executed resident engagement programs and community events that enhanced tenant satisfaction and promoted a sense of belonging.
- Liaised between residents, leasing teams, and vendors to ensure seamless execution of social initiatives and community standards.
- Managed lifestyle calendar, event logistics, and budget allocation, delivering upscale and diverse resident experiences.
- Served as a brand ambassador, promoting Greystar's hospitality-centered approach through elevated customer service and attention to detail.
- Collaborated with property management to align lifestyle initiatives with leasing goals, retention strategies, and brand image.
- Collected and analyzed resident feedback to refine engagement strategies and continuously improve community satisfaction metrics.
Assistant Manager
BGSF (Property Management Staffing Firm)
01.2023 - 01.2024
- Assigned to diverse multifamily communities, swiftly adapting to new environments and delivering consistent operational support.
- Served as acting Assistant Manager across multiple sites, bridging gaps in leadership and stabilizing underperforming properties.
- Managed resident onboarding, lease execution, and compliance documentation with meticulous attention to detail.
- Partnered with maintenance and leasing teams to elevate service standards and streamline communication across departments.
- Demonstrated strong command of Yardi, OneSite, and AppFolio systems while handling payments, delinquencies, and financial reporting.
- Earned repeat placements due to reliability, leadership presence, and ability to quickly integrate with community teams.
Assistant Property Manager
TAM Residential
01.2022 - 01.2023
- Supported day-to-day operations for a high-volume residential community, maintaining peak occupancy and rent collections.
- Collaborated with Property Manager to drive leasing performance, optimize workflows, and uphold brand standards.
- Oversaw resident relations, lease compliance, and conflict resolution with discretion and professionalism.
- Processed move-ins, renewals, and rent payments, ensuring accuracy, timeliness, and adherence to Fair Housing laws.
- Conducted regular audits of resident files, vendor contracts, and financial reports to support compliance and accountability.
- Played a key role in marketing strategies, contributing to leasing velocity and retention rates.
Practice Manager
Psychiatric Consultants of Atlanta
01.2015 - 01.2019
- Responsible for hiring new staff
- Negotiating employee benefits
- Developing personnel policies
- Resolving labor conflicts
- Ordering medical supplies
- Ensuring compliance with all government guidelines
- Guaranteeing medical records were stored properly
- Transmitting insurance claims
- Performing internal compliance audits
- Marketing new medical services
- Maximized physicians time
- Decreased patient wait time
- Enhanced patient care
District Manager
Sebastian Investors Group
01.2005 - 01.2014
- Directed operations across multiple residential properties, aligning community performance with investor goals and financial benchmarks.
- Implemented standardized procedures for leasing, maintenance, and resident relations to ensure consistency and compliance across the portfolio.
- Conducted regular site audits and financial reviews, resulting in increased NOI and improved operational efficiency.
- Fostered a culture of customer service excellence, leading to sustained resident retention and satisfaction.
- Supervised and mentored on-site managers and staff, providing leadership and performance development.
- Oversaw vendor contracts, negotiated cost-effective service agreements, and ensured timely project completion.
Manager
PCM Management
01.2002 - 01.2005
- Led daily property operations, overseeing leasing, renewals, and resident services with a strong focus on occupancy and retention.
- Trained and supervised leasing consultants, ensuring adherence to fair housing standards and company policies.
- Reviewed lease agreements and eligibility documentation for accuracy, compliance, and completeness.
- Maintained positive tenant relations by addressing resident issues promptly and professionally.
- Served as liaison between staff and ownership, facilitating effective communication and conflict resolution.
- Evaluated and negotiated annual service contracts, reducing operational expenses without compromising quality.
Manager
Wesley Properties
01.2001 - 01.2002
- Interviewed and qualified prospective residents in accordance with community guidelines and leasing criteria.
- Conducted internal audits of leases and vendor contracts to ensure legal compliance and operational efficiency.
- Designed and led marketing and leasing training for new consultants, enhancing team performance and lead conversion rates.
- Played a key role in drafting and implementing operational policies and procedures that improved accountability and workflow.
- Actively contributed to community branding efforts through outreach and strategic partnerships.
Assistant Property Manager
Walden Properties
01.2001 - 01.2002
- Managed all aspects of leasing including greeting prospects, conducting property tours, and preparing lease documents.
- Created and executed marketing campaigns and leasing promotions to drive occupancy rates.
- Processed move-ins, renewals, and coordinated unit turnovers to ensure seamless transitions.
- Maintained accurate resident records and assisted with monthly reporting and rent collection.
- Conducted monthly competitive market surveys and provided analysis for pricing strategy decisions.
Leasing Consultant
AIMCO
01.2000 - 01.2001
- Delivered exceptional service by guiding prospects through the leasing process, from initial contact to signed lease.
- Showcased model units and amenities, emphasizing community value and lifestyle offerings.
- Maintained up-to-date guest card system and follow-up processes to maximize conversion rates.
- Processed leasing applications and renewals in compliance with company policy and housing regulations.
- Performed market surveys to analyze trends and support competitive pricing strategies.
92Y Logistic Supply
U.S. Army
01.1992 - 01.2000
- Maintained automated supply system for accounting of organizational and installation supplies and equipment.
- Reviewed and annotated changes to unit material condition status reports.
- Posted transaction to organizational and installation property books and supporting transaction files.
Education
Bachelors of Science Degree - Journalism and Broadcasting
University of Texas
Austin, Texas01.1997
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Project
- Microsoft Excel
- Power Point
- Outlook
- AMSI
- One Site
- Google Docs
- Google Drive
- Office 365
- Availity
- Kareo
- Practice Fusion
- Medisoft
References
Available Upon Request
Timeline
Lifestyle Coordinator
Greystar
01.2024 - Current
Assistant Manager
BGSF (Property Management Staffing Firm)
01.2023 - 01.2024
Assistant Property Manager
TAM Residential
01.2022 - 01.2023
Practice Manager
Psychiatric Consultants of Atlanta
01.2015 - 01.2019
District Manager
Sebastian Investors Group
01.2005 - 01.2014
Manager
PCM Management
01.2002 - 01.2005
Manager
Wesley Properties
01.2001 - 01.2002
Assistant Property Manager
Walden Properties
01.2001 - 01.2002
Leasing Consultant
AIMCO
01.2000 - 01.2001
92Y Logistic Supply
U.S. Army
01.1992 - 01.2000
Bachelors of Science Degree - Journalism and Broadcasting
University of Texas
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