Tracy Grimes
Atlanta,GA
Summary
Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Customer-focused professional with successful 30-year career in Customer Service sector. Dynamic successful applying great Customer Service in busy business environment.
Overview
30
30
years of professional experience
Work History
Salon Owner/Operator
Fasana Designs
09.1993 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences. 30 years of experience.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Floor Manager
Food & Wine Solutions
10.2022 - 10.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
Education
Associate of Arts - Cosmetology
Cosmetology School
Atlanta, GA09.1993
High School Diploma -
Wilmington High School
Wilmington, DE06.1983
Skills
- Process Improvement
- Task Delegation
- Public Speaking
- Cost Analysis and Savings
- Inventory Accuracy
- Customer Relations
- Verbal and Written Communication
- Maintaining Clean Work Areas
- Clean Equipment
- Hair Coloring Techniques
- Consulting
- Clientele Management
Timeline
Floor Manager
Food & Wine Solutions
10.2022 - 10.2023
Salon Owner/Operator
Fasana Designs
09.1993 - Current
Associate of Arts - Cosmetology
Cosmetology School
High School Diploma -
Wilmington High School
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